Customer Service Advisor
A bit about us and why we need you.
Treating over 25,000 clients each month through a nationwide network of 49 clinics, sk:n is the UK’s largest provider of advanced skin treatments. We have a truly recognisable brand which has been carefully built over 25 years on the foundations of efficacy, knowledge and trust. Simply put, our aim is to give people greater self-confidence through better skin. Whether we’re getting rid of unwanted facial hair, treating acne, removing blemishes or reducing the signs of ageing, we change lives every day and it’s something we’re extremely passionate about. It’s an exciting time, we're expanding our clinic network throughout the UK and aim to have 55 sites by the end of 2018.
Handling around 30,000 calls per month our dedicated contact centre team play a key role in supporting our clinic network 12 hours a day, 7 days a week. Whether they’re converting enquiries, dealing with cancellations, rescheduling appointments or offering professional advice, the team always aim to give the highest levels of service.
We are currently recruiting for clinic support advisors who have a passion for great customer service to join our team based in Edgbaston, Birmingham.
Working within our Clinic Support Centre, you will be responsible for the following:
- Handling inbound calls into the contact centre
- Making outbound calls to existing clients
- Arranging appointments for clients
- Dealing with general enquiries / taking credit and debit card payments
- General administration
- Returning calls of clients who have left messages
Personal Attributes and Experience
- A minimum of 1 years experience within a customer service role
- Flexible approach to working hours
- Can-do attitude and willing to go above and beyond in order to deliver great customer service.
- Great communication skills
- Outbound sales experience (not cold calling)
- Experience in skin care or a medical environment
- Beauty Qualifications
Hours and Shift patterns:
You will work 40 hours per week on a two-week rolling shift pattern. The Contact Centre is open between the hours of 7.45am and 9.00pm and you will usually rotate between a week of earlies and a week of evenings.
You will also be required to work alternate weekends (Saturday 8am-6pm and Sunday 9am-5.30pm), with appropriate time off in the week being given.
What’s in it for you?
You will receive a competitive hourly salary, 33 days holiday (pro-rata) and free or reduced treatments and products. We also provide full training about the treatments we offer.
Finally, it’s an opportunity to join the UK’s market leader in the rapidly expanding Aesthetic and Cosmetic industry. You too could be changing lives by helping people to achieve greater self-confidence through better skin!
If you are passionate about delivering first class service and have a genuine interest in the Aesthetics industry we would love to hear from you!
£7.50 - £7.83 per hour + Commission + 33 Days holiday + Staff Discounts