Customer Service Executive

West Bromwich
£18,000 per annum
16 Mar 2019
13 Apr 2019
Contract Type
Full Time
A brilliant opportunity has opened up for someone who is available for a 12 month contract with the view to becoming permanent.

This opportunity is for a customer service candidate, with a focus on maintaining contracts to join a global manufacturing company based locally in West Bromwich, Birmingham.

Within this role you will work as part of a team and help service the national contracts that this company has in place.

This client is looking for someone who is bright, proactive, outgoing and reliable to join this team to help service the contracts but also grow them once trained.

This client is willing to offer a competitive salary, plus performance bonus, 25 days holiday + statutory holidays, pension and food canteen on site.
Salary = £18,000 – £20,000

The main purpose of this role is to provide support to the ‘service’ part of the company and manage a range of revenue streams and customer base.

Duties include:

- Making customer calls and scheduling call backs
- Producing quotations
- Raise invoices and purchase order numbers
- Keep customers updated with quotes, repairs and invoices
- Sales and project campaign support
- First point of contact for answering telephone calls
- Identify and follow up new business opportunities
- Manage contractual updates
- Maintain accurate records on system
- Cover over customer service roles where necessary
- Extract date from system where necessary and produce reports

The ideal candidate:
- Previous customer service focused experience within administration duties
- If you have experience working within manufacturing or engineering then you would be a good fit for this role
- Must be a competent IT especially MS Excel and Word
- Must be confident over the phone and persuasive where necessary
- Able to build positive relationships over the phone
- Must be a team player

Does this sound like the opportunity you have been looking for?

If so then please answer the questions below and apply today.

Reed Specialist Recruitment Limited is an employment agency and employment business

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