Customer Service Coordinator (Graduates in Chemistry or Biology)

Recruiter
Birmingham
Location
Coventry
Posted
16 Mar 2019
Closes
26 Mar 2019
Contract Type
Full Time
SF Group are currently looking for a Customer Service Co-ordinator for my client based in Coventry.We are looking for candidates who have a Chemistry or Biology degree or have worked within the industry. The role is paying between £18,0000 and £22,000 for the right candidate and is good entry level role for graduates. Day to Day Responsibilities include: - Day to day management of customers' accounts ensuring that a proactive & interactive relationship is developed - Responds to customer inquiries and provides a speedy and thorough resolution to customer issues and problems. - Proactive monitoring of sample progress through the laboratory to ensure that the customers' requirements are met and any issues are identified - Responds to all inquiries and delivers appropriate information or refers to appropriate function or people - Participates in successful implementation or improvement initiatives. - Develops the key relationships and dependencies with other business functions - Co-ordinates the handling of difficult and/or unusual situations - Ad hoc duties as required to ensure that the business directives are met The ideal person will be/have: - A degree in Chemistry or Biology - Customer service experience within a commercial organisation, ideally within a similar environment - Excellent planning, organisational and time management skills - Effective communication skills both written & verbally - Professional and flexible approach to work with a firm focus on the customer - Is up to date with developments in own professional area and other related areas - Experience with working with various IT systems including MS Office If you are interested in this role please apply below as soon as possible

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