Customer Service Adviser - Commercial Automotive Industry

Venatu Consulting Ltd
£22,000 per annum
15 Mar 2019
28 Apr 2019
Contract Type
Full Time

Service Advisor / Service Administrator

Industry: Automotive - Commercial Trailer Industry

Location: Kiddiminster

Salary: £26,000 per annum + up to £2000 company bonus

Shifts: 07:00 - 16:00 / 09:00 - 18:30 | 1 in 2 Saturday; 08:00 - 13:00

Salary: £22,000 - £24,000 + £3,000 annual bonus paid monthly

Venatu Recruitment Group are currently working in partnership with a well known Commercial Vehicle Dealership company who are looking to recruit a Customer Service Adviser to join their Kiddiminster Dealer Point. Working as part of a team you will be responsible for Customer Service, Compliance and relevant Administrative duties across the business. This can include the following duties:

Key Duties and Responsibilities:

  • Booking customer's vehicles in for Service, MOT or repair
  • Advising on any work required along with any additional costs and keeping the customer informed on their ongoing repairs
  • Arranging collection/delivery of vehicles and providing
  • Invoicing and taking payments
  • Checking Compliance documents
  • Ensuring customer satisfaction at all times

Key Skills Experience:

  • Automotive experience as a Service Advisor
  • Ability to work in a fast-paced environment is essential
  • Excellent organisation skills and keen eye for detail
  • Good communication skills - phone and email
  • Ensuring that Customers are informed with regards to the scheduled maintenance of their vehicles
  • Raising invoices / Ensuring invoices are paid
  • Checking Compliance documentation
  • Updating customers on additional costs regarding repairs

Venatu Recruitment Group focuses on the recruitment of talent across the UK. If you are interested in discussing this job for in more detail or any other aspect of recruitment and talent identification we would really like to hear from you. Please visit our website at

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