Settlement Support Adviser- Coventry

15 Mar 2019
03 Apr 2019
Contract Type
Full Time

Are you passionate about helping people and delivering a quality service?

Consider the role of Settlement Support Adviser at Reed in Partnership!

Reed in Partnership have recently been awarded the Advice, Issue Reporting & Eligibility (AIRE) support project to help Asylum seekers, who have received a positive decision from the Home Office, settle into their new life, working in partnership with Migrant Help UK. This is a fantastic opportunity to join a brand new team and work to make a positive impact to the lives of Asylum Seekers.

This role is a part time position. We are able to offer flexible working patterns with this part time role over 20 hours per week. The service delivery hours for the role being Monday to Friday, 9:00am – 4:30pm.

What the job is about:

As a Settlement Support Adviser you will be assisting Asylum Seekers who have received a positive decision from the Home Office settle into their new life. You will be required to advise, guide and signpost Service Users on a variety of topics, including access to support with accommodation, benefits, applying for National Insurance Numbers, meeting with the Jobcentre Plus for Work Focused Interviews and other relevant public services. This usually consists of making contact four times within a 28 day time period to support the Service User and whilst this will predominately be over the telephone, there will be an element of face to face intervention.

Your day-to-day responsibilities will include:

  • Talking with Service Users over the phone to move them forwards and meeting with vulnerable users face to face in Reed Offices and at venues close to dispersal locations.
  • Advising and providing information to the Service User on different matters such as applying for National Insurance Numbers, mainstream welfare and access to labour market.
  • Signposting Service Users who require housing, employment and ESOL support.
  • Working towards strict targets and guidelines in accordance to the programme obligations and Reed in Partnership process.
  • Develop relationships and liaise with relevant Local Authorities, to ensure that the move-on advice and information provided to Service Users reflects their local environment
  • In Liaison with the Jobcentre Plus book appointments for the Service Users for work focused interviews at a time and date they can attend.

What’s in it for you?

Alongside a generous base salary and great flexibility with your working schedule, we offer training, development and progression opportunities. With the chance to dramatically make a difference to the lives of Asylum Seekers and their families, this role offers immense job satisfaction.

Required Skills and Experience:

  • Experience of working in an Advice & Guidance, customer facing environment, working to minimum service levels e.g. Welfare Adviser, Immigration Adviser, Support Care Adviser
  • Excellent verbal communication
  • Experience of or willingness to work on a predominantly telephone based service
  • Proactive individual who thrives in an autonomous environment
  • Experience of working with multiple stakeholders.
  • Strong administration skills including database/system input.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma

Disability Confident Commitment

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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