Team Leader/Team Manager
Job Ref: DJKG1271 Job Title: Team Leader/Team Manager Location: Stoke (Staffordshire) Salary: £28k Employment Type: Permanent (shift patterns are during Monday to Sunday – 40 hours a week) This is a fantastic opportunity to join an award winning, fast-paced, energetic and innovative company. As a Team Leader/Team Manager, you will need to have outstanding people leadership and management skills. This is a 24/7 - 365 operation. As a Team Leader/Team Manager some of your responsibilities will be: •Take ownership for running a successful team and shift •Review and analyse performance and KPIs •Direct the team through a multichannel contact centre •Work to company’s policies and procedures •Ensure outstanding customer service and experience This role may suit someone that is used to dealing with complaints or collections as you will be dealing with some difficult customer cases at times. This is a highly regulated environment. Ideally, they would like someone from an online, technology driven company. Delivering strong leadership, coaching and development is paramount for this role. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.