ICT Technical Assistant

18263.00 - 18263.00 GBP Annual + GBP18263/annum
15 Mar 2019
12 Apr 2019
Contract Type
ICT Technical Assistant
GBP18,263 Per annum
Permanent, Full Time (37 hours per week)
Are you an ICT professional looking for a new career opportunity?
Our client is looking for an ICT Technical Assistant to join their busy team based in Hereford.
The role involves covering a diverse range of mainly first line ICT support and operations tasks, and you will participate in ICT service desk project support work.
Proactive in your approach you will provide friendly first line support to the organisation, assisting with basic ICT matters by phone, email and desk site support where necessary. Providing an excellent customer service experience for users of the ICT services, you will ensure all support calls and service requests are logged and administered using the organisation Support Desk software.
The successful candidate must be self-motivated and have in-depth experience in a Microsoft environment along with exceptional customer service skills. Call handling experience on an ICT service desk and the ability to follow support processes would be a distinct bonus, as is would be a distinct bonus, as knowledge of Outlook and user administration experience within Active Directory.
In return you will receive a competitive salary package and excellent professional development opportunities.
Closing date for applications: Midnight 31st March
Shortlisting Date: 1st April 2019
Interview Date: 8th April 2019
The closing date given is a guide. They reserve the right to close the vacancy once we have received sufficient applications, so they advise you to submit your application as early as possible to prevent disappointment. If you have not heard from them within six weeks of the closing date then you should assume your application has not been successful.
Our client is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all their colleagues to share this commitment.
The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment