Project and Service Delivery Manager

ST Selection
28000.00 - 36000.00 GBP Annual
15 Mar 2019
27 Mar 2019
Job Type
Contract Type

Company - Leading IT solutions provider

Job Title - Project and Service Delivery Manager

Location - Birmingham (site visits approx 4-8 per month)

Salary - GBP28-36K/ annum + car allowance/ laptop/ mobile

Hours - Full time Monday to Friday

Due to recent large investment and the rapid growth of opportunities and clients we have an exciting opportunity for a Delivery Service Manager to join our client based in Birmingham.

Reporting to the Operations Director, the Project/Delivery Service Manager is responsible for the direction, coordination, implementation, executive, control and completion of project, while remaining aligned with strategy, commitments and goals of the company.

The main duties include:

  • Create & manage project plans
  • Define project schedules, allocate resources and monitor progress
  • Align project objectives with company goals, and make sure technical team is clear on objectives
  • Deliver and install technology solutions
  • Help technical team with the design and development tasks
  • Lead process of issue identification and resolution
  • Manage risk tracking process
  • Monitor and manage scope
  • Manage all documentation
  • Work multiple projects simultaneously
  • Foster partnership with customers/stakeholders/sponsors
  • Engage with 3rd party companies to manage client integration
  • Attend site with account managers to align the client's needs and requirements
  • Report weekly on progress of projects and updates to clients and management


  • Thrives in collaborative environment
  • Good communications skills, with customers, team and stakeholders
  • Business & IT strategy experience
  • Customer-focused mindset
  • Critical thinking and problem solving
  • Excellent decision-making and leadership capabilities
  • Contract negotiation
  • Conflict resolution experience
  • Adaptability

We welcome approaches from IT Project Managers, Customer Delivery Managers and IT Implementation Specilaists.