Contact Centre Team leader

Right Time Recruitment Ltd
Up to £28,000 per annum
13 Mar 2019
03 Apr 2019
Contract Type
Full Time
You're an enthusiastic, motivational and people focused, sales team manager. Our client are an industry leading, award winning financial services company with a passion for customer service.

If you want to build a career in a company with a genuine desire to progress their people and reward their staff, then this is the environment for you. You'll be based in a fantastic office, with real atmosphere, surrounded by the best tools, training and staff available.

The company are the largest and one of the fastest growing industry brands with opportunities to grow and develop with the brand. The ideal candidate will be someone that leads from the front, with a genuine desire to lead through personal management rather than running reports and analysing data. You will have worked in a financial services/banking/insurance environment that is regulated and be comfortable in this kind of environment.

The role holder will be responsible for leading a team of contact centre sales people, leading, supporting and coaching your team to drive their performance and support the growth of the business by creating and maximising high quality, compliant calls where the customer experience is at the heart of everything you do.

The key focus of the Team Leader role is to support and performance manage a team of 10 to 15 sales agents through coaching, call monitoring and performance plans. Team Leader Responsibilities: - Use Reports to drive performance and identify focus areas - Meeting and managing Client expectations - Energising your team to achieve high levels of motivation - Provide ongoing training & sales coaching for the team - Upholding company standards and policies within your team

Working hours are 37.5 per week, spanning Monday to Sunday, 8am to 8:30pm. Basic Salary of £23-25k (based on experience) + Performance based bonus.

You can expect some fantastic benefits, including an excellent bonus structure, free health and travel insurance, free gym membership as well as numerous incentives throughout the year.

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