Customer Service Team Leader German Speaking

27000.00 - 27000.00 GBP Annual + GBP27000/annum
14 Mar 2019
11 Apr 2019
Contract Type
Our prestigious client based in Wolverhampton is seeking a Customer Service Representative Team Leader to join a team which is expanding. To head up the customer services function.

Purpose Of Role

Your role as Customer Service Representative Team Leader is to be responsible for fulfilling customer needs and overseeing the customer services team, from the accurate ordering of products through to the successful delivery of products to the customer on time and in full.

Areas and Key Responsibilities

* Motivate teams and introduce KPIS

* Oversee any queries from customers and deal with it effectively.

* Offer training and support to the team ongoing and be the mentor

* Responsible for building and maintaining an effective working relationship with customers to be able to meet their needs and individual requirements

* Responsible for processing customer orders accurately and efficiently

* Responsible for following the customer order through to the despatch stage to ensure the customer receives the order within the delivery lead time and communicating any urgent requests internally

* Responsible for checking stock levels needed to fulfil customer orders and liaising with ICO team to resolve stock issues and meet customer needs

* Advising the customer of any potential issues that may affect their order and working to resolve these.

* Creating invoices (both Consignment and Standard) and understanding the difference between the two.

* Accurately maintaining Customer price files. Answering phone calls, and reacting efficiently and professionally to customer queries.

* Investigating and processing customer complaints and invoice queries, which may include the accurate and timely creation of credit notes.

* Organizing returns via our freight forwarders and processing all the relevant documentation.

* Maintaining high levels of customer service excellence whilst adhering to all Company procedures / rules and processes. Having an understanding of the stock ordering process and advising the materials planner of additional stock requirements for customers

* Responsible for closing off purchase orders and keeping the SAP system clean so that the data is accurate

Skills Required - Education and Experience

* Team leader / management experience within customer services

* Proven customer account experience and delivering client-focused solutions based on customer needs

* Ability to build good working relationships with both internal and external Customers

* Experience in working in a high pressure and volume environment. An excellent working knowledge of Microsoft Office

* Ability to handle and manipulate large amounts of data within excel spreadsheets.

* Experience in building strong working relationships both internally and externally

* SAP Knowledge desirable ( or knowledge of similar ERP system) Excellent attention to detail and accuracy in service delivery Minimum GCSE education

Personal Attributes - Capabilities and Skills

* Language skills - Fluent German

* Service orientated, always going the extra mile for our customers

* Excellent verbal and written communications skills

* Strong organisational skills

* Ability to listen, understand customer needs and solve problems in timely fashion to satisfaction of customers

* Willingness to work as team member

Job Type: Full-time

Salary: GBP26,500.00 to GBP27,000.00 /year