Sales Co-Ordinator

£19,000 per annum
12 Mar 2019
13 May 2019
Contract Type
Full Time
My busy and growing international client are looking for a retail sales co-ordinator to join their team. The purpose of the role isto work as part of a busy and vibrant sales team to deliver an excellent level of customer service to our client base.

Main Duties

• Provide a first class service to all customers at all times
• Process sales orders in a timely manner and ensure any related queries are followed up immediately to ensure delivery timescales/deadlines are met
• Ensure all delivery enquiries are dealt with in a timely manner
• Take ownership of customer enquiries and complaints, responding to them in a timely manner and proactively following them through to a satisfactory resolution
• Keep up to date with the latest products and promotions so you can explain them to customers who may be interested
• Communicate and co-ordinate with other departments within the business to ensure that our customers receive the best experience possible
• Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems
• Any other reasonable duties which may be required by management from time to time

Person Specification
• Experience in a customer service environment
• Passionate about delivering excellent customer service
• Excellent communicator and listener
• Excellent written communication skills
• Able to work on own initiative as well as being a key team player
• Attention to detail and accuracy
• Able to work well under pressure in a very fast paced environment
• Able to organise and prioritise your own workload
• Experience of working in a target drive environment
• Problem solving and conflict resolution
• Working knowledge of Microsoft Dynamics CRM would be beneficial

Reed Specialist Recruitment Limited is an employment agency and employment business

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