Senior Customer Service Advisor

Recruiter
Hamlin Knight
Location
Coventry
Salary
Up to £21000 per annum
Posted
11 Mar 2019
Closes
02 Apr 2019
Contract Type
Full Time
Hamlin Knight is recruiting for a Senior Customer Service Advisor to join a leading distribution company based in Coventry. This role is on a shift pattern basis working 5 days a week Monday - Saturday between the hours of 7am - 8pm.

PURPOSE
To manage enquiries and complaints to conclusion at a consistently high standard, making decisions to an agreed level that will assist with early resolution. The role is key in maintaining customer loyalty to the brand, preventing loss of business and working across all areas of the business to establish route cause which will assist with continuous improvements processes and performance

DUTIES
*Mange customers expectations
*Organise and prioritise complaint investigations whilst achieving KPIs and standards of the role
*Handle complex issues and objections
*Identify and document root cause information and contribute to the identification of improvement opportunities
*Proactively communicate with customers and colleagues in order to resolve customer complaints in a timely manner in order to improve customer satisfaction levels.
*Liaise with the relevant functions in order to look at ways to improve company processes and performance to prevent future reoccurrences
*Record all real time data on each complaint file

The right candidate for this role will have a positive attitude and will have strong planning and organisation skills with the ability to work well under pressure in a fast paced environment. If you have excellent customer focus with attention for detail then please apply now.


This job was originally posted as www.totaljobs.com/job/85636432

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