Ocean Import Clerk

Headford Strategic Growth Limited
24000.00 - 29000.00 GBP Annual
13 Mar 2019
22 Mar 2019
Job Type
Contract Type

Position Title: Ocean Import Agent

Scope ofPosition:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

  • Ensure smooth and timely freight process flow meeting customer expectations
  • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
  • Track and Trace Ocean Import Files daily
  • Use Tree View on daily basis
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
  • Meet KPI standards in accordance with the Company's procedures
  • Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
  • Escalation of problems to Management when necessary

Personal Development:

  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.


  • Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications, Experience and EducationRequirements

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
  • Understanding of ocean documentation process a plus.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
    • Hazardous Materials certification (preferred).
  • Fluent in English.

Reporting Structure

  • Ocean Import Lead Agent, Supervisor and Manager