Centre Manager

23000.00 - 25000.00 GBP Annual + GBP23000 - GBP25000/annum Plus Bonus
12 Mar 2019
09 Apr 2019
Job Type
Contract Type
The CM is responsible for the smooth operation of their centre, ensuring the clients have a safe and pleasant workplace environment from which they can trade.
The CM plays a key role in delivering the high expectations of our clients, both existing and prospective. In conjunction with the rest of the team, the CM ensures the experience of any occupier is exceptional throughout the entire business centre - ultimately, the actions and service provided by the CM are the catalyst for providing customers with a reason to come to and then remain.
Area of Accountability
1. General Tasks
??? Ensure all vacant units are in a ready to show/occupancy condition at all times; ??? Deal with general client queries; ??? General administration including filing, photocopying, ordering stationary; ??? Main reception duties, including 'meeting and greeting' the clients and their visitors; ??? Manage meeting room bookings (where applicable) for internal and external clients;
2. Accounting Functions
??? Monthly pre-billing checklist - ensuring all clients are correctly charged for the period of their occupation; ??? Monthly sundry billing - e.g. electricity, meeting room use; ??? Liaise with Head Office's credit control team and actively chase debt; ??? Promote the use of the direct debit facility for payments.
3. Health & Safety
??? Ensure that the Company Health & Safety policy is implemented at the Centre; ??? Update, review and monitor RiskWise, the online Health & Safety software on a regular basis; ??? Maintain/update all H&S records/inspections in RiskWise; ??? Ensure any H&S Risks or non-compliances are dealt with promptly - liaising with your Area Manager and the FM team; ??? Where applicable, perform the weekly fire alarm bell test.
4. Marketing ??? Carry out walk in tours as and when required (where AM not available); ??? Update the CRM system (when applicable); ??? Cross sell other centres if appropriate space is not available - ensure familiarity with the portfolio in general; ??? Contribute to the overall revenue of the centre by identifying opportunities and actively upsell/cross sell products and services; ??? Host and organise networking events, charity events and any other networking opportunities for clients and visitors within the centre; ??? Liaise with PR agency and Sales & Marketing Director about any 'good news' stories or advertising opportunities for the centre / clients.
5. Day to Day Centre Management
??? Report any maintenance or repair items to the Maintenance Manager; ??? Perform 'Move In Meetings' with new clients, to include: i. Introduction to centre - sale of additional services; ii. Discuss/arrange signing of DD mandate, invoicing and payment due dates; iii. Key handover; iv. IT & Telecom requirements - pass details to Excell; • Undertake end of service meetings: i. Unit check; ii. Return keys/deposit return form; iii. Notify AM and Maintenance Manager in respect of any remedial works/redecoration works in preparation for next occupier