Service Desk Supervisor
Alcester • up to GBP23k per annum DOE plus commissions & department bonuses • Permanent • Immediate Start •
Exciting new opportunity to join a well-established company in Alcester.
Day to day duties for a Service Supervisor;
Management of CRM system ensuring that all data is correct, clear and decisive.
Ensuring that the all jobs and live quotes have valid order numbers prior to commencing.
Supporting the Sales & Service Manager in ensuring that all new and renewed Service contracts are validated and processed in time and cost analysis completed.
Ensuring the service department deliver a consistently high level of customer excellence at all times, by managing, supporting and coaching when needed.
Ensuring monthly service targets are achieved/exceeded and issues preventing are communicated to management.
Ensuring that all departmental invoicing for the month is completed on time, and queries are all closed off.
Ensuring that all Service contracts, breakdowns and quoted jobs are planned onto the CRM system.
Display the highest level of verbal and written communication to our customers.
Learning about your organisation's products & services and keeping up to date with changes.
Supervising service desk and evaluating department efficiency
Supporting in the planning of installations.
Reporting on departmental KPIs during management meetings.
Carrying out service department performance appraisals.
The Successful Applicant
To be considered for this Service Supervisor role you will need to;
5 years experience working within a similar role.
Previous experience within an engineering company
Excellent customer service skills.
Professional and Flexible approach
Full drivers' licence and own transport
Civils experience would be advantageous
Sales experience would be advantageous
Experience in supervising staff
What's on Offer:
As a Service Supervisor you will receive:
A position with an immediate start
Upto 23k per annum salary
Hours or work: Mon - Thurs 8.00 am - 5.00 pm. Friday 8.00 am - 2.30 pm
20 days annual leave, plus Bank Holidays
A chance to earn commissions & department bonuses
Apply for this role
To apply for this Service Supervisor role go to our Arden Personnel website . Job reference NM-1538