Export Customer Service Representative

Star Employment Services
Up to £25000 per annum
09 Mar 2019
21 Mar 2019
Contract Type
Full Time

On behalf of our Wolverhampton based client, Star Employment Services is recruiting for an Export Customer Service Representative. The company specialises in printing inks and are in need of an Export Customer Service worker to liaise with their strong client base.

Your role as Export Customer Service Representative is to be responsible for fulfilling customer needs, from the accurate ordering of products through to the successful delivery of products to the customer on time and in full. In order to be considered for this role, it is vital that you have current export experience.

Key result areas & responsibilities

·Responsible for building and maintaining an effective working relationship with customers to be able to meet their needs and individual requirements

·Responsible for processing customer orders accurately and efficiently

·Shipping and Invoicing Documentation/Legislation – certificate of origin, bills of lading, EUR1 forms and letters of credit.

·Responsible for following the customer order through to the despatch stage to ensure the customer receives the order within the delivery lead time and communicating any urgent requests internally

·Responsible for checking stock levels needed to fulfil customer orders and liaising with ICO team to resolve stock issues and meet customer needs

·Advising the customer of any potential issues that may affect their order and working to resolve these.

·Accurately maintaining Customer price files.

·Answering phone calls, and reacting efficiently and professionally to customer queries.

·Investigating and processing customer complaints and invoice queries, which may include the accurate and timely creation of credit notes.

·Organising returns via our freight forwarders and processing all the relevant documentation.

·Maintaining high levels of customer service excellence whilst adhering to all Company procedures / rules and processes.

·Having an understanding of the stock ordering process and advising the materials planner of additional stock requirements for customers

·Responsible for closing off purchase orders and keeping the SAP system clean so that the data is accurate

Ideal Background - Education and experience:

·Experience with current export

·Experience in creating export documents

·Managing export customers

·Able to understand shipping requirements

·Excellent attention to detail and accuracy in service delivery

·Ability to build good working relationships with both internal and external Customers

·Experience in working in a high pressure and volume environment.

·An excellent working knowledge of Microsoft Office

·Ability to handle and manipulate large amounts of data within excel spreadsheets.

·Experience in building strong working relationships both internally and externally

·SAP Knowledge desirable (or knowledge of similar ERP system)

·Minimum GCSE education

Personal Attributes - Capabilities and Skills:

·Absolute service-mindedness, always going the extra mile for our customers

·Excellent verbal and written communications skills

·The salary will be £25,000 per annum.

If you possess the relevant experience we look forward to receiving your CV.

This job was originally posted as www.totaljobs.com/job/85613803

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