IT Tech Support Apprenticeship

07 Mar 2019
04 May 2019
Contract Type
Full Time

Vacancy Overview:

Do you have a passion for technology? Are you ready to take your hobby to the next level? We are currently recruiting for an energetic individual to join a fantastic company as an IT Support Desk Apprentice

Working Week:

Mon-Fri, 9am-5pm, 40 hours per week

Weekly Wage:


Detailed Job Description:

Job Role
We are looking to recruit an IT Support Apprentice in the CV37 area of Warwickshire who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Providing 1st Line Tech Support
• Working on telephones systems
• Working on the domains
• Becoming a valued part of the IT Support team.
• Learning how to provide technical support.
• Assisting in customer projects and support activities as skills allow.
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
• Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
• Updating company systems.

Skills Required:

Passion for IT
Use of own initiative
Excellent telephone manner

Personal Qualities:

Able to multitask

Other Information:

Due to the location access to own transport is essential.

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