Collections and Customer Service Agent

J&L Recruitment [Staffordshire] Ltd
08 Mar 2019
03 Apr 2019
Contract Type
Full Time
Collections and Customer Service Agent
Are you looking for a new challenge where you can utilise you great customer service skills? Our client is looking for people to join their growing collections team, based in Stoke on Trent. You will have excellent customer service skills, the ability to show customers empathy and the ability to negotiate payment terms whilst still providing the customer with an excellent experience.

What does the role entail?

  • Dealing with incoming and make outbound calls to customers in arrears to discuss payment options
  • Manage customers queries, payment plans and arrears
  • Show customers empathy and come to an affordable payment plan
  • Ensure every customer receives excellent customer service

Key Attributes

  • Excellent customer service skills
  • Strong attention to detail
  • The ability to show empathy
  • Good IT skills

This role requires no previous experience as full comprehensive training will be provided.

Apply now for an immediate interview.

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