Customer Account Manager

Recruiter
Anderson Scott Solutions Ltd
Location
West Bromwich
Salary
£25,000 per annum
Posted
08 Mar 2019
Closes
15 May 2019
Contract Type
Full Time

Customer Account Manager

Up to £25,000 dependant on experience

West Bromwich

We are working with a fantastic West Bromwich based client who is looking to add to their growing Customer Service team!

This is a fantastic opportunity for someone with a background in providing the highest standard of customer service to step into a new and challenging role, joining an established business providing excellent career opportunities.

The role of the Customer Service Advisor will be to provide accurate, efficient and professional support to both external customers and internal, including colleagues in the manufacturing, distribution and sales teams. To be successful in this role you must be an excellent communicator, verbally and in writing, as well as being driven to provide excellent service and ensure customer satisfaction.

MAIN RESPONSIBILITIES:

  • Build and maintain relationships in a professional manner with all customers and employees, providing support and building customer confidence at all times.
  • Answer all calls in a professional manner.
  • Accurately input sample and sales orders on the same day of receipt, checking stock status and delivery dates, prices etc. to avoid any errors.
  • Provide quotations and advise on customer requirements
  • Liaise with logistics, production and warehouse teams to ensure stock issues and back orders are dealt with promptly and ensure customers are kept up to date of progress.
  • Ensure customer queries, credits and returns are processed via the appropriate system.
  • Log customer complaints via CRM ensuring you communicate all new complaints to your Team Leader.
  • Always seeking ways to improve the customers experience and demonstrate a flexible "can do" attitude with customers and colleagues providing support wherever necessary.

KEY SKILLS:

  • Strong interpersonal communication skills
  • High level customer service skills projecting a positive, friendly and professional attitude at all times. Upselling experience advantageous
  • Attention to detail
  • IT Literate

Hours of work are 8.00 to 5.30 Monday to Friday.

By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on Anderson Scott website.

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