Customer Service Coordinator

Stok UK
Starting Salary £20,000 per annum
07 Mar 2019
03 Apr 2019
Contract Type
Full Time
Job Information: Monday to Friday, 40 working hours per week. Requires flexibility including early/late rota and on call.

Purpose: Key point of contact for customers to ensure responsive fulfilment of customer requests, by managing their warehousing, supply chain and customer service activities, seeing all processes through to completion in a timely fashion.


·Answering customer telephone calls and responding to all client queries quickly and accurately.

·Advising customers of service options and provide quotations.

·Inputting collections and deliveries information on our system.

·Ensure product weights and pricing are checked and charged to the customer accordingly.

·Accurately inputting customer’s purchase orders and invoicing information.

·Check and process transactions in SAP related to Inventory Management and order processing/fulfilment.

·Coordinate urgent movements of customer’s products in a timely fashion, liaising with hospital

·Track, measure and report on customer specific KPIs and SLA requirements.

·Continuously improve the services provided to each customer and sharing improvement ideas.

·Ensure clear communication lines with all departments across the business concerning the activity our customers.

·Any other duties which are reasonable and appropriate.

Experience and Skills

·Experience of similar role including customer service and/or warehouse operations - knowledge of the healthcare market an advantage.

·Good computer skills and understanding of SAP.

·Able to demonstrate a strong customer service mentality and understand that some things must be acted upon with urgency and immediacy.

·Able to prioritise multiple activities and effectively deliver from start to finish.

·Able to work well under pressure within strict time deadlines on a daily basis.

·Able to take ownership of issues, seeing it through from start to finish in a professional manner.

·Enthusiastic and positive approach to all interactions, both with team members and our customers.

·Good communication skills, with an excellent telephone manner.

·Excellent attention to detail.

·Well organised, resourceful and reliable.

·Pro-active and willing to go the extra mile to offer the best possible service to our customers.

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