Contact Centre Service Executive

Renault Retail Group UK Ltd
£20,000 per annum
07 Mar 2019
15 Apr 2019
Contract Type
Full Time
  • Contact Centre Service Executive (Outbound)
  • Wolverhampton (WV2)
  • Manufacturer owned car dealerships
  • £20,000 pa OTE £25,000 pa uncapped

Renault Retail Group, Wolverhampton seeks a Contact Centre Service Executive to join our brand new service booking team based in our Wolverhampton dealership.

Calls will be outbound in nature and guided by existing RRG customer information. The role will involve contacting our existing and prospective customers and arranging service and MOT appointments for them at their local Renault Retail Group Dealership. You will need confidence and great communication skills to quickly build rapport as customers must be completely happy with their service/MOT appointment date, time and dealership location.

The successful candidate must have an excellent telephone manner, attention to detail, have a high regard for customer satisfaction, be computer literate, have boundless enthusiasm and the tenacity to meet and exceed challenging but achievable targets.

This role operates under the following shift pattern

  • Monday to Friday 10am - 7pm (1hr break) plus Saturday 9am-6pm
  • One weekday off per week

In return we offer a basic salary of £20,000 pa plus commission with a realistic OTE of £25,000 pa (paid monthly). KPIs are based on customer call quality, number of appointments booked and Customer Satisfaction Score (CS).

We also offer 24 days annual leave plus bank holidays, great pension scheme plus family and friends discount on new and used cars.

Renault Retail Group: proud winner of Automotive Management for 'Best Training & Development Programme Award', 2018 Motor Trader Industry 'Employer of the Year Award’, 2017, and Finalist in the Personnel Today 'Award for Talent Management’, 2017


Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.

Strictly no agencies please.

Key words:

Vehicle Sales Executive Inbound and outbound telesales Car Sales Retail Vehicles contact centre Advisor calls call centre consultant phone car vehicle dealership

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