Customer Service Advisor

Recruiter
Page Personnel Secretarial & Business Support
Location
Birmingham
Salary
£9.00 per hour
Posted
05 Mar 2019
Closes
12 Apr 2019
Contract Type
Full Time

This is a temporary role as a Customer Service Advisor for a well established Retail organisation based in Birmingham city centre.

Client Details

The client is a well established Retail organisation based in Birmingham.

Description

The key responsibilities for the successful Customer Service Advisor will be duties such as answering all customer query phone calls and ensuring the highest level of service is delivered throughout their whole experience through from ordering to delivery of items, creating customer files on an internal system and keeping them up to date with any notes, adjustments and updates, communicating internally to ensure timescales are being kept to to manage expectations of the customer, producing a weekly report for internal use, communicating with the buying department regarding any orders and a variety of other relevant duties.

Profile

The successful Customer Service Advisor will:

  • Have excellent Customer Service skills
  • Be able to effectively manage workload and prioritise successfully
  • Have an excellent, professional and polite telephone manner
  • Have great communication skills, both written and verbal
  • Have great IT literacy skills
  • Have fantastic organisational skills
  • Have a genuine interest in providing excellent service to customers
  • Take pride in their service levels

Job Offer

A temporary to permanent opportunity working for a well established Retailer.

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