Customer Service Advisor

Kpi Recruiting Limited
£17k - 19k per year
04 Mar 2019
20 Mar 2019
Contract Type
Full Time

Customer Service Advisor

Stoke on Trent

£18,000.00 depending on experience

37.5 hours per week, Monday-Friday

A rare and exciting opportunity has arisen to work with a fast-growing, professional haulage company based in Stoke on Trent.

The successful candidate will be hard-working and motivated with expert level communication skills.


  • Using online Live Chat to interact with customers.
  • Follow up phone support when necessary.
  • Providing ticket support for pallet transportations.
  • Dealing with collection and delivery depots over phone and software.
  • Answer any queries customer may have, providing them with the relevant information.
  • Dealing with other website-based enquiries.
  • Build and maintaining positive customer relationships.
  • Provide a high level of customer service at all times.
  • Any other duties deemed within your capabilities and skill set.
  • Behave in a manner that serves as an example to others with a positive attitude, values and principles within the company.

Skills & Experience

  • It is essential that you have some transport experience, experience of Live Chat would be an advantage.
  • Clear and well-spoken on telephone.
  • Knowledge of online chat and ticket systems would be an advantage.
  • Experience within the haulage industry is required.
  • Excellent customer service skills.
  • Strong and confident communication skills, both written and verbal.
  • Calm and patient, able to work under pressure.
  • Punctual and reliable.

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