Customer Service Advisor

SF Recruitment
GBP8 - 8 per hour
01 Mar 2019
03 Apr 2019
Contract Type
Full Time


SF Group are looking to recruit a Temporary Customer Service Coordinator for a leading furniture retailer in Birmingham. This is a temp position paying up to £8.25ph. The focus is on Customer Service and Complaints Handling. Please only apply if you have experience of complaint handling.

The Customer Services department is the interface between external customers & internal departments. The objective of the role is to manage the life cycle of customer service files, ensuring all internal stakeholders are fully co-ordinated & customers are communicated with effectively & in a timely manner. A major skill my client is looking for is Complaints Handling.

Key Responsibilities:
- Taking the initial service call from the customer
- Creating a service file & communicating to internal departments for further action
- Ensuring effective customer communication through the various stages of the service life cycle through to file closure
- Liaising with internal departments to ensure all actions have been carried out to agreed time scales
- Liaising with external stakeholders on behalf of the Store Managers
- Booking replacement parts / orders with the Buying departing & Distribution
- Producing weekly service reports for internal circulation

Person Specification:
- Confident with calm personality
- Ability to work under pressure with speed & accuracy
- Ability to deal with a variety of situations
- Good communication skills
- Excellent telephone manner
- IT literate being proficient in Microsoft office applications
- Extremely well organised with sound planning skills

This role has core office hours of 9am to 5.30pm. PARKING

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