Switchboard Operator - 9 month FTC

Recruiter
Reed
Location
Leek Wootton
Salary
£17,262 per annum
Posted
01 Mar 2019
Closes
08 Apr 2019
Contract Type
Full Time
Reed Cheltenham are currently recruiting for the Police Force in Worcester, the position is a 9 month FTC paying £17,262/annum.

Main Responsibilities

To provide a high quality telephone call handling service to the public and to the Force in accordance with performance targets.

Where suitable, to provide the first line resolution by giving information to callers from the FAQ (Frequently Asked Questions) database.

Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.

To maintain and update (for example numbers and departmental changes) the Switchboard directory.

To monitor and Maintain the Force Voice Mail system to ensure messages are being taken.

Experience/Skills

A general education to GCSE standard (grades A – C) or equivalent

Experience of using Windows based IT systems.

Some experience of working in a customer services environment.

Proven ability to maintain a professional service to customers when under pressure.

The ability to gather information using appropriate questioning techniques.

Reed Specialist Recruitment Limited is an employment agency and employment business

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