Switchboard Operator

Recruiter
Redwood Search
Location
Leek Wootton
Salary
£17,262 per annum
Posted
28 Feb 2019
Closes
10 Apr 2019
Contract Type
Full Time
Switchboard Operator

Our client is looking to recruit two Switchboard Operators based in Warwickshire on a fixed term contract until December 2019

MAIN RESPONSIBILITIES:

  • To provide a high-quality telephone call handling service to the public and to the Force in accordance with performance targets.
  • Where suitable, to provide the first line resolution by giving information to callers from the FAQ (Frequently Asked Questions) database.
  • Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
  • To maintain and update (for example numbers and departmental changes) the Switchboard directory.
  • To monitor and Maintain the voice mail system to ensure messages are being taken.


PERSON SPECIFICATION

  • A general education to GCSE standard (grades A – C) or equivalent.
  • Experience of using Windows based IT systems.
  • Experience of working in a customer service environment.
  • Proven ability to maintain a professional service to customers when under pressure.
  • The ability to gather information using appropriate questioning techniques.


SPECIAL CONDITIONS

  • Required to wear a uniform
  • Infrequent travel to other locations as required.
  • Exposure to disturbing/unpleasant images or tasks

Please contact Kelly Ashby at Redwood Search Recruitment Agency in Worcester for more details.

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