QA Advisor

27 Feb 2019
26 Mar 2019
Contract Type
Quality Assessor Advisor (Fixed term contract)
Ajilon have an exciting opportunity for a Quality Assessor Advisor to join a successful Financial Services Company based in Leek, on a fixed term contract for 6 months.
Salary: GBP26,000 pa
Location: Leek
Hours: Monday - Friday 8.00am - 4.00pm
Duration: 6 months
Job Description:
As a Quality Assessor Advisor, you will carry out first line quality checking in respect of PPI Subject Access Request Activities, incorporating best practice and appropriate feedback.
  • Apply customer experience knowledge, skills and behaviours effectively to aid the delivery of successful customer outcomes aligned to our customer relationship model whilst maintaining the maximum level of customer satisfaction
  • Provide first line quality checking for PPI Subject Access Request Activities
  • Co-ordinate, collate and communicate information to case handlers to assist in raising capabilities
  • Ability to provide high quality feedback to colleagues across the Subject Access Request team
  • Analyse performance and identify trends, potential challenges and opportunities
  • Propose and implement ways in which performance can be improved
It would be great to see candidates with:
  • Good understanding of Bank systems, processes, policies and relevant product knowledge
  • Demonstrated ability to plan and prioritise effectively
  • Experience of provision of colleague feedback
  • Deliver to challenging deadlines while maintaining quality standards
  • Good understanding of a Banking regulatory environment and related legislation
  • Ability to work in a challenging environment whilst maintaining the customer at the forefront of all activity
  • Ability to clearly, concisely and accurately communicate both verbally and in writing
  • Ability to work well in a team and to deal with and support colleagues
  • A thorough and demonstrated understanding of Personal Banker systems
  • Working knowledge of workflow management tool EG
  • Ability to log, collate and report accurate Management Information
  • Experience of first line quality checking during the last 12 months
If you're inspired to join us and feel you have what it takes to become a successful Case Handler - Ajilon welcome applications from talented individuals from all backgrounds and lifestyles. Ajilon are passionate and committed to continuing to build a diverse workforce and an inclusive environment where all colleagues can fulfil their potential
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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