QA Advisor

Recruiter
Adecco
Location
Leek
Salary
,
Posted
27 Feb 2019
Closes
26 Mar 2019
Contract Type
Permanent
Quality Assessor Advisor (Fixed term contract)
Ajilon have an exciting opportunity for a Quality Assessor Advisor to join a successful Financial Services Company based in Leek, on a fixed term contract for 6 months.
Salary: GBP26,000 pa
Location: Leek
Hours: Monday - Friday 8.00am - 4.00pm
Duration: 6 months
Job Description:
As a Quality Assessor Advisor, you will carry out first line quality checking in respect of PPI Subject Access Request Activities, incorporating best practice and appropriate feedback.
Duties:
  • Apply customer experience knowledge, skills and behaviours effectively to aid the delivery of successful customer outcomes aligned to our customer relationship model whilst maintaining the maximum level of customer satisfaction
  • Provide first line quality checking for PPI Subject Access Request Activities
  • Co-ordinate, collate and communicate information to case handlers to assist in raising capabilities
  • Ability to provide high quality feedback to colleagues across the Subject Access Request team
  • Analyse performance and identify trends, potential challenges and opportunities
  • Propose and implement ways in which performance can be improved
It would be great to see candidates with:
  • Good understanding of Bank systems, processes, policies and relevant product knowledge
  • Demonstrated ability to plan and prioritise effectively
  • Experience of provision of colleague feedback
  • Deliver to challenging deadlines while maintaining quality standards
  • Good understanding of a Banking regulatory environment and related legislation
  • Ability to work in a challenging environment whilst maintaining the customer at the forefront of all activity
  • Ability to clearly, concisely and accurately communicate both verbally and in writing
  • Ability to work well in a team and to deal with and support colleagues
  • A thorough and demonstrated understanding of Personal Banker systems
  • Working knowledge of workflow management tool EG
  • Ability to log, collate and report accurate Management Information
  • Experience of first line quality checking during the last 12 months
If you're inspired to join us and feel you have what it takes to become a successful Case Handler - Ajilon welcome applications from talented individuals from all backgrounds and lifestyles. Ajilon are passionate and committed to continuing to build a diverse workforce and an inclusive environment where all colleagues can fulfil their potential
https://jobBoard/JobDetail/Leek-United-Kingdom-QA-Co-operative-Bank-Ajilon/8291
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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