Customer Service Advisor (Collections)

Water Plus
£17,000 per annum
26 Feb 2019
28 Mar 2019
Contract Type
Full Time
Customer Service Advisor (Collections)

Here at Water Plus we’re proud to be the largest water retailer in the UK. Our customers and our people are at the heart of everything we do. We love to provide amazing customer service; exceeding expectations and delivering on our promises.

Position: Collections Advisor
Location: Hanley, Stoke-on-Trent (Commutable from Leek, Congleton, Crewe, Uttoxeter & surrounding areas)
Job type: Full Time, Permanent
Hours: 8.30am to 5.30pm, Monday to Friday
Salary: £17,000 per annum
Benefits: 25 days holiday plus 8 Bank Holidays; Attractive defined pension contributions; Online / high street discounts with popular retailers; Discounts with local businesses such as local cafes; Life assurance cover; Enhanced Maternity / Paternity / Adoption Pay; Access to Level 2 qualifications such as Maths & English; Funding for external training courses (subject to approval); Monthly rewards and Awards ceremonies; Social and team-building events; 24 / 7 Employee Assistance Programme; Free parking (subject to availability).

About the role:

You’ll proactively contact our customers regarding the outstanding balances on their account, occasionally negotiating payment plans to help the customer avoid escalating debt.

You’ll provide excellent service to our customers through inbound and outbound calling, supported through letter and email communications. Building great relationships will be essential to come to the best solution for both Water Plus and the customer.

You’ll work to keep our promises to our customers by helping to find an answer to their queries and making sure they’re kept up to date with changes to the payment status of their accounts.

The work environment is fast paced and as a new business change can happen quickly and often. This is an opportunity to make a difference and contribute to building the success of a business by being agile to the demands of the role.

New to the Water Retail market? We provide training on the customer life cycle to let you confidently communicate our services, policies and the technical details to our customers.

About you:

We’re looking for people to join our team who have a proven track record in delivering amazing customer service. You’ll preferably have one year’s experience in a customer service role, whether in a call centre environment or perhaps in another service sector such as retail or hospitality.

It’s really important to us that our people are:

- Personal and straightforward in your communication and have a confident telephone manner.
- Have great attention to detail to achieve a high level of accuracy in written work.
- Demonstrate a can-do attitude with the ability to remain focussed in a busy environment.
- Curious and find solutions when facing a problem.
- Have excellent time management skills.
- Embrace the opportunity to effect change in a busy and fast-changing environment.
- Accountable for their own work and personal development.
- Have a working knowledge of Microsoft Outlook, Excel & Word.
- Ideally have Level 2 equivalent qualifications in Maths and English, or be willing to work towards.
- Satisfactory completion of a basic DBS check.

How we’ll reward you:

At Water Plus we realise we couldn’t do any of what we do without you which is why we have some great perks to share with you which include great deals and discounts, recognition incentives, services to assist your work life balance.

We contact applicants for the role through email, so please make sure your current email address is included in your application and keep your eye out for a response on your application.

You may have experience of the following: Collections Advisor, Customer Service Advisor, Customer Service Executive, Customer Service Officer, Debt Collector, Debt Collection, Collections Agent, Collections Officer, Contact Centre, Contact Centre Advisor, etc.
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