Customer Service and Claims Advisor

J&L Recruitment [Staffordshire] Ltd
26 Feb 2019
26 Mar 2019
Contract Type
Full Time
Our client is a rapidly growing company based in Alsager, ideally located between Stoke on Trent and Crewe.
Due to this rapid growth they are looking for enthusiastic Customer Service Advisors to join our friendly team.
This is a brilliant opportunity for someone with a customer focused attitude to join a professional and successful company with the opportunity to progress.

The Role:

  • This role is varied and interesting, no two days will ever be the same, but will include:
  • Answering questions about our plans to potential new customers and setting up new plans over the telephone.
  • Handling customer retention calls.
  • General Customer Service Queries.
  • Handling customer complaints to resolution.
  • Discussing overdue payments with customers.
  • Calling new customers to discuss their plan and provide a pro-active customer service experience.
  • Request feedback from customers following on from repairs / servicing carried out under the agreement.
  • Approving and checking job sheets from engineers who have carried out repairs.

What skills & experience will you need?

  • Excellent customer service skills.
  • Be able to thrive in a fast-paced role and be comfortable in multi-tasking.
  • Excellent written and verbal communication skills.
  • Excellent IT skills.
  • Team player.

Working Hours

Working hours are between 8.00am and 8.00pm Monday to Friday with One Saturday in every four.
41 hours per week.

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