Customer Service - Client Manager - Freight - Transport - Logistics

Recruiter
TBS Recruitment Ltd
Location
Sutton Coldfield
Salary
From £16,000 to £21,000 per annum Basic Salary £16k to £21k plus mappe
Posted
23 Feb 2019
Closes
07 Apr 2019
Contract Type
Full Time
Customer Service - Client Manager - Freight - Transport - Logistics. A Customer Service professional is required by a major freight forwarding, transport & Logistics company to be responsible for the ongoing management of the existing customer base (named clients) with a mind to maintaining your customer base and spend levels. Other related targets may be implemented from time-to-time. looking after major clients once they have been won by sales and account management team.
ROLE: Customer ServicesLOCATION: BirminghamBASIC SALARY: £16k to £21kBENEFITS: Mapped out career progression.
ROLE:
  • Receiving inbound calls from within your named client base and dealing with their call correctly in order to satisfy the customer’s needs.
  • Making outbound calls to your named client base to understand what consignments they may have for us to quote, book or manage on their behalf – a proactive rather than reactive approach is required.
  • Preparation of quotations for presentation to the customer with a mind to achieving quote/consignment conversion targets you may be set from time-to-time and with a mind to maximising the Gross profit earning potential on those opportunities, referring any complex issues or requests to your line manager for advice in order to ensure the maximum amount of opportunity is extracted at all times from the customer base.
  • Logging all activity in the CMS system (Goldmine) where required.
  • Reporting your figures daily into your line manager so that activity levels can be monitored at all times.
  • Development of the business within your customer base in order to achieve the GP levels required.
  • Management of the accounts in your business base with a mind to maintaining and developing the levels of business within that client base, ideally with the aim of becoming the sole supplier within those accounts where practical and possible.
  • Managing all facets of the accounts for which you are responsible, ensuring that credit limits are managed in line with Company standards, internal communication with all operational departments allows those departments to perform their roles correctly and in order to ensure delivery of our promises made to the customer.
  • Any other duty as dictated by your manager, from time-to-time
  • EXPERIENCE REQUIRED: 1 to 2 years in an office environment, customer service or sales or account management experience or freight forwarding, transport or logistics experience in a customer focused environment.
    This job was originally posted as www.totaljobs.com/job/85421632

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