Membership Administrator

Recruiter
Penns Personnel
Location
Staffordshire
Salary
Competitive
Posted
22 Feb 2019
Closes
22 Mar 2019
Job Type
Administrator
Contract Type
Permanent

We are recruiting for a Membership Administrator to join our client based in the outskirts of Sutton Coldfield.

Our client offer their members a wide range of support and benefits, and the successful candidate will be the main point of contact for members enquiring about the support and benefits they can access.

The Role:

  • Having a good understanding of the benefits and support that are on offer to each member
  • Keeping the company database updated with accurate records
  • Main point of contact for dealing with enquiries coming into the membership department and effectively assist with any questions
  • Ensuring the annual subscription payments are processed within the deadline
  • Handling daily correspondence and dealing with mail shots
  • Taking meeting minutes
  • Liaise with various departments both internally and externally regarding membership benefits
  • Handling the members documentation and ensuring all paperwork is correct
  • Providing statistical reports when needed
  • Act as the main point of contact for members enquiring about Business Relationship Officer support including arranging meetings and travel.
  • Ensure members have all documentation prior to meetings and updating CRM system with minutes.
  • Assist in the CRM functionality to ensure member data is accurate so that Member engagement can be managed effectively
  • Produce Membership statistics/reports from CRM when requested

The Benefits:

  • Excellent pension package
  • Membership of private healthcare and insurance
  • On site free parking
  • Highly regarding company with fantastic reputation

The Hours & Salary:

9am - 5pm with 1 hour lunch (35 hours per week)

Competitive salary (GBP16,500K - GBP17,650K)

Essentials:

  • Access to your own vehicle (due to location of client)
  • Strong administration experience
  • Efficient using IT systems
  • Previous customer service environment
  • Ability to manage own workload effectively
  • Highly organised with good attention to detail
  • Ability to communicate with people at all levels

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