Customer Experience Enquiries Assistant, 10 hours, permanent
Customer Experience Enquiries Assistant
10 hours per week
GBP15,788-GBP16,682 per annum pro-rata
The Customer Experience Team is looking for an enthusiastic, patient, friendly and organised person to join them in this customer focused role.
Based at one of our two busy reception desks, you will need to be able to work to your own initiative and have excellent communication skills.
Duties will include: greeting visitors, answering and redirecting calls, supporting learners and staff and assisting with telephone and email enquiries.
Previous reception/customer service experience is essential.
This position is for 10 hours per week, Monday (10am - 3pm) and Friday (10am - 3pm)
Why come and work for us?
We value our employees and have a number of additional benefits to offer the successful applicant:
- Pension schemes for academic and support staff
- Generous holiday plans
- Free Employee Assistance Programme
- Flexible working policies
- Competitive maternity, paternity and adoption leave
- Excellent staff training programme, including two staff development days per year
- Outstanding on-site nursery
- Cycle to Work Scheme
- Childcare vouchers
- Staff discounts at our fine dining restaurant, The Mulberry and Innovations Hair and Beauty salon
If you feel you have the skills and understanding for this role, we would love to hear from you.
The College is registered with the Disclosure and Barring Service and the successful applicants for this post will be required to apply for the Disclosure at the enhanced level.
Burton and South Derbyshire College is committed to Equal Opportunities.
The College is committed to safeguarding and promoting the welfare of young people/vulnerable adults and expect all staff and volunteers to share this commitment.
The closing date for receipt of applications is 12 noon, Monday 4th March 2019. Please see our Work For Us page on the College website for more information on how to complete the application. Please note late applications and CVs are not acceptable.