Change Manager

22 Feb 2019
08 Mar 2019
Job Type
Contract Type
Role Overview:

Reporting to the Service Operations Manager (Change, Configuration & Release Management); this position is available to a candidate who will be responsible for managing the day to day activities of Change Management, within a defined customer portfolio. This role will be responsible for the lifecycle planning, control and management of Change records associated to the service(s) SCC provide.


* Apply a structured methodology and lead Change activities

* Ensure that all processes and related documentation are valid at all times

* Consult and coach stakeholders in Change Management processes as required

* Ensure all elements of Changes are complete to the required standard prior to change approval, to ensure risk and impact mitigation

* Chair CAB / ECAB in line with agreed guidelines

* Enable and support reinforcement mechanisms to ensure the Change Management processes are not breached, bypassed or misused

* Chair Post Implementation (PIR) meetings and complete PIR reports for all non-successful Changes

* Support the Major Incident Management function by supporting Major Incident Review activities for or changes resulting in P1 / P2 incidents

* Ensure that all in scope CMDB updates are applied post Change closure, in line with agreed standards

* Ensure that a consistent view of the customer estate is maintained to support both operational services and change activities

* Agrees CIs to be uniquely identified with naming conventions

* Work closely with Change analyst(s) to ensure that Service Assets are accounted for and are accurately reflected in the CMDB

* Ensures consistency exists between CMDB and SCCM

* Assist in the management, maintenance and automating of CM tools

* Evaluate and recommend methods and tools for streamlining and improving processes

* Analyse configuration issues and propose appropriate resolutions

* Drive service improvement against the agreed Service Improvement Plan (SIP)

* Support daily operational review(s) as required

* Ensure that all reports are accurate prior to distribution

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