Neighbourhood Services Assistant

Service Care Solutions
£13 - £13.50 per hour
18 Feb 2019
19 Mar 2019
Contract Type
Full Time
Neighbourhood Services Assistant, Solihull
A local authority in Solihull are recruiting for recruiting for a Neighbourhood Services Assistant to be responsible for delivering excellent customer service across all operational functions within Neighbourhood Services including Anti-Social Behaviour, Pre Tenancy, Tenancy Management, Estate Management and Income Collection.

The Role
The focus of this role is to provide support to Neighbourhood Officers and assist in the delivery of generic housing services that include Anti-Social Behaviour (ASB), Pre and Post Tenancy Management, Estate Management and Rent Arrears. You will undertake a range of duties across all areas of Neighbourhood Services and be responsible for providing the following:

*A high quality customer focussed service to all our customers
*A pro-active and preventative approach to the safeguarding of adults and children
*A supported environment to assist customers in sustaining their tenancy
*A pro-active and preventative approach to ASB and tenancy breaches
*A supported environment to assist customers in maintaining and taking pride in their local area

Additional responsibilities will include:

*Assist and support Neighbourhood Officers during interviews, home visits and court attendance
*You will manage and take ownership of your own caseload dealing with a range of generic housing issues such as anti-social behaviour, pre and post tenancy management, estate management and rent arrears
*Arrange home visits and conduct face to face interviews with customers
*Organise pre tenancy interviews, welfare reform assessments, mutual exchanges, pre vacation (transfers) and accompanied viewings.
*Complete comprehensive tenancy audits and reviews
*Prepare legal notices such as Notices to Quit and Notices of Seeking Possession
*Provide effective support across the multi-functional team
*Complete fire risk assessments
*Write letters, reports and assist with the recording of minutes
*Extract and provide statistical information from IT systems on behalf of the team and service area

The Candidate
To be considered for this role, you will require the following skills and experience:
*Experience of working in social housing , local government or public service
*An understanding of the social and physical context of neighbourhoods and how to manage and resolve issues
*Experience of dealing with a diverse range of customers both on the phone and face to face
*Experience of using different IT systems and competent with using Microsoft word and excel
*Experience of dealing with complex and sensitive issues
*Knowledge of the tools and powers available under the Anti-Social Behaviour Crime and Policing Act 2014
*Knowledge of the Localism Act 2011 and the implications of this act for managing a range of different tenancy types
*Knowledge of the issues faced by tenants living in social housing

The Contract
This is a full time role, on an initial 6-month contract which will have the opportunity to be extended.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk - you can also call Lee on 01772 208 966 to discuss the role in more detail.

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