Customer Complaints Advisor

Recruiter
Prestige Recruitment Group
Location
Darlaston
Salary
£20,000 per annum
Posted
17 Feb 2019
Closes
31 Mar 2019
Contract Type
Full Time

Due to expansion my client are looking to recruit an additional person into their team of 3, immediate start available.

Working Monday - Friday,7am to 4pm, 8am to 5pm and 9am - 6pm - need to be flexible as required. You will need your own transport due to the location.

This role requires someone with a strong personality, who can be empathetic but also solve problems to ensure the customer needs are met inline with the agreed SLA's

Your Role

As a Customer Care Complaints Handler, you'll be front and centre in our team, dealing with clients from a front-line perspective and providing high quality service that meets with our in-house processes.
Working directly with clients, you'll manage expectations and workload and seek to achieve exceptionally high levels of client satisfaction and personal productivity.

Duties will include:
- Fielding and processing written and phone enquiries
- Managing some large client account portfolios
- Consistently demonstrating quality team work and a positive attitude
- Upholding the aim and values of the business
- Actively contributing to the achievement of team and individual KPIs

Interested please send us your CV.

PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.

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