Business Navigator - CWLEP/ CW Growth Hub

Charles Peters
Bermuda Park
£24,000 per annum
14 Feb 2019
25 Feb 2019
Contract Type
Full Time

Job Description

Post Title

Business Navigator - CWLEP /CW Growth Hub


£24,000 - £28,000 per annum, with annual progression dependant on successful performance if targets and Key Performance Indicators (KPIs) are fully achieved


Full Time - 37.5 hour per week. Whilst the standard office hours will be 9am until 5pm, Monday to Friday, the post holder will be required to work such hours as are operationally required for the proper performance of duties. There will be occasions when flexibility in working hours is required to support specific tasks and events. For example, working early or late to support a VIP visit or Growth Hub event or attendance at a particular meeting for which time off in lieu will be given. Overtime is not paid.


Growth Hub office is currently located at Enterprise Centre, Coventry University Technology Park, Coventry CV1 2TT. A good proportion of the role will be carried out within the Growth Hub office in Coventry but there will be from time to time travel throughout the Coventry and Warwickshire Area is required for the proper performance of duties and visiting SME’s.

Reporting Lines

This post reports to the Senior Account Manager. But on some day to day tasks and in the absence of the Senior Account Manager the post holder will be directed by other Account Managers as operational needs dictate


1.Promote business investment and growth within SME businesses throughout the Coventry & Warwickshire region

2.Collect and analyse information on the objectives and priorities of local businesses

3.Lead on the delivery of Information, Diagnostics and Brokerage for ERDF programmes as services to Startups and SMEs

4.Support the team of Account Managers in their duties


5.Maintain knowledge of the scale and scope of the local SME business support infrastructure and proactively develop relationships with SMEs in Coventry and Warwickshire by identifying solutions to growth issues and pinpoint pathways towards resolving them with the objective of supporting business growth

6.Help SMEs by looking at clients’ business ideas to see if they have potential, helping clients to develop business plans advising on sources of finance and grants, helping existing SMEs with problems such as finding ways to reduce costs or improve marketing, referring clients to other sources of specialist advice if necessary. Provide IDB service of 3 hrs to clients. Complete registration and output forms for each client.

7.Prepare ERDF claims

8.Complying with state aid agreements by sending out De Minimis letters

9.Work with delivery partners and external suppliers to ensure that programmes are relevant and optimise impact

10.Ensure that a consistent and proactive service is provided at all times by the Growth Hub

11.Proactively networking with the local business community and enterprise organisations

12.Enter and manage data in CRM system, keeping track of clients’ progress and interactions, ensuring accurate and timely records at all times.

13.Arrange and deliver advice workshops, seminars and networking events

14.Prepare reports for Operational Group, LEP etc. as and when required. Share intelligence gained about the target region with Growth Hub Team and key partner organisations in order to inform development plans

15.Keep informed about national and local policies and initiatives in respect of business growth and development, especially those that relate to SME’s

16.Work collaboratively with the Growth Hub team to ensure the whole of Coventry & Warwickshire is appropriately supported

17.Maintain high standards of confidentiality and ensure compliance with data protection and information security standards.

18.Identify and report issues relating to health & safety, maintaining an accident report system.

Person Specification


Completed a broad education including GCSE grade C and above in English Language and Maths (or equivalent)

(desirable) Educated to degree level (or equivalent)

(desirable) Relevant qualifications in business, economic development, business advice and guidance

Experience and Knowledge

Good working knowledge of business management

Experience of building effective working relationships, and of working in partnership with delivery partners, external suppliers and businesses

(desirable) Previous experience in working within an SME

(desirable) Previous experience in management, finance or human resources


Demonstrate ability to cope with high volumes of work, to set and meet deadlines and targets; determine priorities and organise work and coordinate activities to provide an efficient service

High level of communication and interpersonal skills, both written and verbal with ability to engage, influence and promote delivery to senior executives

Excellent project management and report writing skills

Excellent networking skills and able to manage ongoing relationships

Skilled at interpreting and analysing research to inform actions

Well-developed IT literacy to produce high quality documents and presentations (using MS Office packages)

(desirable) Knowledge of Dynamics Customer Relationship Management (CRM) system or similar

(desirable) A good understanding of business investment and public sector decision making processes


Demonstrates natural ability and personality that will build and maintain personal credibility with client and partner relationships with a responsive "can do" attitude


Able to work flexibly to accommodate early and late working times from time to time

Valid driving license and use of a vehicle insured for business use

Equal Opportunities

Understanding of the requirements of Equality and Diversity

The closing date for applications is 5pm on Friday 22nd February, with interviews taking place the following week.

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