Customer Services / Sales Administrator

C D T Sidoli
Welshpool, Powys
07 Feb 2019
07 Mar 2019
Contract Type


We are a High-Quality Luxury Dessert Manufacturer producing a wide range of artisan desserts, situated in the pleasant rural location of Welshpool.

A fantastic opportunity has arisen for a Customer Services / Sales Administrator to join our highly successful sales team selling our brilliant desserts across the UK to a wide and diverse customer base.

The main purpose of the role is the day to day management and development of all aspects of Customer Services the duties will include:

• Customer order processing and management

• Liaise with other departments to ensure customer requirements are met

• Attend monthly meetings with the Sales Team to update information and discuss any ideas

• Dealing with customer queries including pricing, delivery dates and returns

• Update customers with the progress of orders

• Identify opportunities, produce leads to cross sell / upsell

• Fact find, develop and challenge current customers in developing opportunities with them

• Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business

• Contribute to the team performance by sharing and implementing ideas.

• Customer service and complaint handling

• Support the Business Development Managers

To be considered for this fantastic opportunity, you must be well organised and able to operate effectively under pressure whilst maintaining a high attention to detail. Possess excellent communication skills and must have previous office based experience.

We are ideally looking for a candidate who has experience of working in a sales administration role where you have had to spot opportunities to support and develop existing customers. This is a role that will require a degree of flexibility and we would consider both full time and part time hours.

Please apply in writing with a current CV, covering letter and salary expectations to:

Mrs Sian Evans, HR Manager, CDT Sidoli (Welshpool) Ltd, Henfaes Lane, Powys, SY21 7BE. 

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