Outbound Account Manager

PHS Group Limited
879.00 - 25000.00 GBP Annual + 00
01 Feb 2019
01 Mar 2019
Job Type
Contract Type


To protect and grow revenue from existing telesales customers in the Hygiene sector through effective account management. To deliver against a set of agreed objectives in line with the Hygiene Sales strategy


  • Work with the Telesales Team Leader to develop a strategic account plan to protect and grow business from a portfolio of existing customers
  • Develop and close sales deals over the phone
  • Accurately forecast and deliver against revenue targets
  • Focus on the effectiveness, efficiency and quality of sales activity not just the quantity
  • Work closely with Customer Relations, Customer Service and Operations Centres to ensure customers receive a best in class service and ensure cancellations are kept to a minimum
  • Pass prospects / leads of the appropriate level to the relevant Field Sales Consultant
  • Use the CRM system to effectively record, manage and develop opportunities

Continuous Improvement

  • Always looking to improve the Sales Process and the way things are done
  • Focus on the root cause of problems and help identify ways to solve them

Sales / Customer Culture

  • Champion the Sales strategy ensuring the customer is at the heart of what we do
  • Help to promote a culture of excellence in respect of customer service, quality and improvement
  • Use targeted Marketing campaigns to unlock the growth potential in the market


The right person will be a confident communicator who thrives in a fast -paced commercial environment and has the tenacity to go after and win new business. They will be outgoing and self-motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with the Team Leader and the team to improve the way things are done.


  • Excellent Communicator
  • Builds rapport with customers easily over the telephone
  • A commercially savvy, analytical thinker
  • Spots opportunities and capitalises on them
  • Demonstrable understanding of sales methodologies
  • IT savvy


  • Demonstrable experience in delivering against new business growth targets
  • Proven track record in a hunter tele-sales role ideally in the industry
  • Proven experience of using a CRM system, preferably SFDC

The right person

  • Has high energy and pace
  • Thrives in a demanding sales environment
  • Is resilient and tenacious in their approach to winning new business
  • Has high professional and personal standards
  • Can be decisive and resilient
  • Is someone who can challenge, respectfully, constructively and effectively