IT Apprentice

Leaping Man Group
21 Jan 2019
01 Feb 2019
Contract Type
Full Time
A fast-growing IT company based in Birmingham are looking for an IT Apprentice. You will be joining a dynamic team dedicated to providing the best service to our customers. We work hard, but we like to have fun. Ours is an informal working environment. The company is a strong advocate for developing its people, so you will see your efforts quickly rewarded. We encourage our team members to show initiative, so your ideas and input as to how we can do better in our service delivery will always be welcomed.

Your day to day duties include:

Working on the help-desk, offering application and hardware support to customers via telephone and email.Logging all tickets on the help desk system.
  • Daily and monthly routine tasks such as backup checks, server monitoring alerts, network monitoring alerts, Windows updates and anti-virus.
  • Assisting with network infrastructure.PC and laptop imaging and fault finding.Handling inbound calls from clients experiencing technical issues.Resolving basic “reset” issues or escalate issue to relevant department.Working with Microsoft Exchange, Office 365 and assisting with IT security.Where applicable: basic onsite support, assisting senior engineers for site visits, device deliveries.

    Desired skillsEnjoy working with computers Competent in Microsoft OfficeGood telephone skillsData input skillsGood verbal and written communication skillsPersonal qualitiesLearn better by a practical approachPersonablePracticalHave a keen interest in technologySelf motivatedGood team playerDesired qualificationsYou ideally need 5 x GCSE's A*-C, or 9-4, or equivalent to include maths and EnglishOne grade D/3 in either maths or English may be acceptedApprentices will work towards the following qualifications:

    The advanced apprenticeship – Infrastructure Technician includes 4 internationally recognised Microsoft Technology Associate (MTA) qualifications and the City and Guilds Award in Business Process

    MTA Network FundamentalsMTA Mobility and Device FundamentalsMTA Server AdminMTA Software DevelopmentCity and Guilds Level 3 Award in Business ProcessesYou will be working towards the Level 3 Infrastructure Technician apprenticeship standard. Functional Skills up to Level 2 in maths or English can be provided where required.

    Please do not apply for this role unless you can reliably get to the place of work and to our academy in Birmingham city centre for training.

    This job was originally posted as