Customer Service Advisor

Recruiter
Anonymous
Location
Stoke-on-Trent
Salary
17000.00 - 17500.00 GBP Annual + GBP17000 - GBP17500/annum generous holiday workplace pension
Posted
22 Jan 2019
Closes
07 Feb 2019
Contract Type
Permanent
An exciting opportunity to join our client who are world renowned in their field. We are looking for a customer centric individual who will provide a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits.

Duties to include:

* Resolving customer queries by phone, email and social media platforms

* Reply to incoming postal correspondence within a timely manner

* General office administration duties as required

* Processing customer return requests and warranty claims

* Communicating with internal and external departments regarding repairs and spares

* Contacting customers or other departments within the company if any issues arise

Skills Required:

* Previous Customer Service experience is essential

* Commitment to providing outstanding customer service

* Excellent communication skills, both written and verbal

* Knowledge of relevant software packages (word, Excel, Powerpoint) - training will be provided on in-house packages

* Attention to detail, can-do attitude and willingness to go the extra mile

* Ability to co-operate with the team to assist customers and colleagues

* Retail knowledge also preferred

Package

A starting salary of GBP17000 per annum with 22 days holidays, plus bank holidays, workplace pension and free onsite parking