Product Facilitator

Network Telecom UK Limited
20 Jan 2019
20 Feb 2019
Contract Type
Full Time

Are you confident, passionate, positive and a people person? Are you excited by technology, a problem solver and a great communicator?

We have an exciting new role here at Network Telecom as a Product Facilitator. The focus of this role is to drive the implementation of our innovative technology, products and services with our customers, providing virtual training through video conferencing. The aim being to reinforce the enthusiasm and excitement initiated on the sale and assist the customer in realising the full potential and value of their purchase.

A technology and/or training background would be helpful, however full training will be provided. Salary package is negotiable commensurate with knowledge and experience.

Key duties and responsibilities:

  • Ability to deliver training on Network Telecom’s products and systems in an engaging and inspiring way. Adapting the training style and content depending on group or individual needs using virtual video conferencing and where necessary, live side-by-side sessions.
  • Drive continuous improvement, test and feedback on organisation and product developments.
  • Compile training material ensuring it’s kept up to date using the most effective and innovative methods.
  • Keep an audit of training, highlight gaps and suggest new training needs from having a thorough understanding of our products and services and how they interface with the customer’s business.
  • Provide similar training within our own business, collaborating with other departments to aid effective processes and continuous improvement.

Skills and experience required:

- A warm, positive, confident professional, adaptable to change and evolving requirements.

- An empathetic communicator and relationship builder.

- An enthusiastic and inspiring trainer.

- Detail focused.

- A willingness to embrace our technology, products, services and platforms.

- A team player, who engages with the relevant colleagues and departments necessary to enhance the customer experience.

- Experienced in working in a training role or have some transferable skills and experience.

Key values for this role:

Simplicity - We keep things simple by avoiding technical telecoms jargon, speaking only in plain English. We’d like you to adapt to each customer, each situation and offer a personalised service.

Innovation - We’re constantly evolving and adapting our portfolio of products in line with technological developments. We’d like you to ensure our customers are able to take advantage of the very latest in business communications, exploring and maximising every opportunity to enhance the customer experience.

Passion - We’re so serious when it comes to being passionate about what we do that we’ve built our mission statement around it. We’d like you to care; about what you do, how you do it and who you do it for, taking 100% responsibility and creating a great impression.

If you are interested in this vacancy, please send your CV to us!