Technical Support Analyst

Chapman Tate Associates
Wolverley Village
£20,000 per annum
20 Jan 2019
24 Jan 2019
Contract Type
Full Time

Job Title: Technical Support Analyst

Salary: Upto £25,000 plus benefits

Location: Dudley

I am working with a IT/Cloud Solution Provider who are looking for a Technical Support Analyst to join their team in Dudley.

The company provide services to a diverse customer base and are seeking a keen, driven Technical or Helpdesk Support Analyst who would like to work with a variety of infrastructure tools and applications. You will also spend time on customer sites on an ad-hoc basis to provide installations and onsite support.

You will get involved in:

  • 1st and 2nd line technical support
  • Ownership of user issues which will including logging through to resolution
  • Communicate status updates with clients on the queries
  • Proactive monitoring of hosted systems and applications

They are looking for:

  • Knowledge of Windows Server covering Server 2008, 2012 and 2016
  • Office 365 covering Exchange 2010, 2103 and Exchange Online
  • Using and troubleshooting Outlook 2007 and 2010 covering permissions and delegating in a network environment
  • Knowledge of network, firewall and Active Directory administration

Nice to have:

  • DNS/DHCP/VPN/VLAN/Firewalls
  • Group Policy
  • Server installation / migration experience
  • Linux server exposure Ubuntu, Centos
  • VoIP/SIP/Telephony Exposure

The company are looking for support analyst who likes to get involved in multiple technologies and wants to progress their experience in a company who have trusted customer relations, great team players who enjoy what they do. The role will require a valid Driving Licence and a car due to travel being part of the role.

If you are looking for a new challenge and you would like to discuss this further, get in contact with us here at Chapman Tate Associates.