Care manager - (Bromsgrove)

The Smart List
£26K - £32,000
18 Jan 2019
01 Feb 2019
Contract Type
Full Time

JOB TITLE: Care Manager

REPORTING TO: Company Directors

SALARY: £26,000 - £32,000 per annum

HOURS: 37.5 per week + on call duties

REQUIREMENTS: Enhanced DBS disclosure / DBS adult first clearance.

We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. The Worcester and Bromsgrove and Redditch branches are owned by franchisee Dawn Phillips Radfield. Our Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way.

The Care Manager is a vital part of ensuring the success and reputation of a branch and we take great care to appoint the right person.

This role would suit a person who has had prior experience of working in domiciliary care in either an Assistant Manager or Care Managers role previously.

? To take responsibility for the development & day-to-day running of the agency
? To promote a caring environment for clients through high standards of professional practice which are
conducive to the physical, emotional, social, intellectual and spiritual needs of our clients
? To ensure that each client receives care appropriate to their individual need.
? To recruit, support and manage the office and care team in line with company policies and standards
? To implement the requirements of the CQC “Fundamental Standards for Care”

Business Development:
? To support with marketing the agency to the local community & to health care professionals in the area.
? To recruit a care team with the support of the company directors.
? To ensure that company policies and procedures are adhered to and developed where necessary
Day-to-day running of the agency:
? To manage the day-to-day running of the agency and to keep the Directors regularly updated.
? To provide all relevant information to prospective new clients and to visit them to conduct assessments.
? To investigate complaints, take appropriate action and report to the person-in-control and/or the CQC
? To liaise with and co-operate with Care Quality Commission inspectors and inspections.
? To ensure that all paperwork and data entry is completed and maintained correctly and manage the
company’s audit & Quality Assurance cycle.
? To ensure the accuracy, security and retention of records to the required standard and timescales.
? To provide on call support to clients and carers during evenings and weekends ensuring that all calls are
covered & delivering care sessions where required.
Client Care:
? To ensure the highest standard of care to all clients in line with company policies and procedures.
? To ensure that the emotional, spiritual, physical, medical and material needs of the clients are recognised,
assessed and met and to support clients in the taking of decisions in matters which affect their lifestyle
? To make or contribute to the assessment of need of each client in conjunction with the client, relevant
professional agencies and, where appropriate, the client’s family, and develop a Care Plan which is person
centred & promotes independence for each client
? To ensure the provision of healthcare arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication
? To ensure the provision of a responsive care service by liaising with the family and client advocates, GP and other health care professionals.
? To manage the risk assessment procedures for the agency in line with company policies.
? To follow local safeguarding guidance and reporting mechanisms to ensure the safety of clients, staff and

? To assist with recruitment, appointment and deployment of all staff
? To ensure that there is good communication with and between staff and to conduct staff meetings
? To ensure that induction, supervision, assessment and appraisal of staff is carried out and training needs are met
? To ensure that all employment legislation is implemented
? To arrange or supervise the creation of staff rotas and on call rotas using the company scheduling software
? To ensure the safety and wellbeing of staff through effective management of Health & Safety, lone working
and other relevant policies.

? To advise of any malfunction of heating, lighting or emergency systems and ensure the security of the
? To ensure that the fire regulations are complied with and advise the person-in-control of areas of risk
? To ensure that legislation and regulations concerning environmental health, infection control, building
control, planning and health and safety are complied with.
? To assess clients’ homes with regard to health and safety and infection control issues and provide advice to staff regarding safe and healthy working practices in the field.
? To be responsible for the monitoring and control of day-to-day expenditure within the prescribed limits
? To prepare accurate, timely, client invoices from the scheduling software and manage the payment of
invoices by clients.
? To prepare accurate staff wages from the scheduling software and report all required payroll information to head office in the prescribed timeframe.


Essential Criteria:
The following qualities are considered essential for the post of Care Manager:
? Appropriate experience in a senior care or management capacity within the previous five years
? A suitable management qualification or senior care qualification
? Willing to complete the Level 5 Diploma in Health and Social Care
? Register with the Care Quality Commission as the Registered Manager of the branch
? Experience in line management of staff
? Proven ability to take responsibility & strong leadership skills
? A good understanding of risk management and health and safety management
? Self motivated, organised, flexible and caring
? Excellent time management
? Sensitive to the needs of others and to the sick or infirm
? An active team player but also able to work on own initiative
? An excellent communicator
? Excellent spoken and written English language skills
? Excellent administration and good IT skills
? Committed to high standards in all areas of the role
? Committed to training for all staff and ongoing personal development.
? Must be able to drive and have access to a vehicle at all times
? Be available out of office hours for ‘on call’ purposes

Desirable Criteria:
? Leadership & Management Qualification in Care or Registered Manager’s Award
? Experience working as a Domiciliary Care Manager

The Care Manager will undergo an induction period which will include training on Radfield Home Care’s policies and procedures, software systems and operational processes. The Care Manager will have to demonstrate understanding and competency in all areas of operation. A Care Manager who does not hold a qualification in Leadership and Management in Care or equivalent will start working towards a Level 5 Diploma in Leadership and Management in Health and Social Care within the first three months of being in post. The Care Manager will be expected to maintain and improve their professional knowledge and competence.

The Care Manager will undergo a probationary period for the first three months of their employment. This is a time in which the Care Manager can determine whether the role is suitable for them and Radfield Home Care will assess whether the Care Manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended which is at the discretion of the directors.

The Care Manager is entitled to the statutory paid holiday allocation per annum. Additional unpaid leave is
strictly at the directors discretion.

? Pension scheme
? Company Sick Pay Scheme
? Performance related bonus scheme

? This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that candidates are
required to provide details of any spent convictions, cautions, reprimands and final warnings they may have in addition to any unspent convictions or criminal proceedings pending.
? Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act
1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for clients and employees.
? This role requires contact with vulnerable clients and therefore all roles will be subject to enhanced DBS
disclosure, a check against the Adult First register and satisfactory references from previous employers (or
other suitable referees.)
? All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to comply with requirements under the Data Protection Act 1998.

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