Application Support Manager

Big Red Recruitment Ltd
18 Jan 2019
29 Jan 2019
Job Type
Contract Type
Application Support Managers, fancy a new challenge? We are looking for an Application Support Manager / Software Support Team Lead who is up for a challenge and who can implement and enforce positive change! The head office is in Brownhills, Walsall and they have over 900 locations across UK with over 10,000 employees. This dynamic and growing organisation are currently transforming IT throughout the business, replacing their core systems and updating all their infrastructure. Alongside this, they are looking to implement formal processes, standardise procedures and mature their IT environment. This is an exciting opportunity for an Application Support Manager to use their knowledge and experience to formalise the Support Desk, adopt best practices and put in place appropriate governance. The role will see you managing a team of 4 Software Support Analysts and an external service provider. You will be responsible for the day to day running of the Service Desk, managing major incidents and ensuring SLAs and KPIs are met. Skills Required * Strong understanding of systems architecture and technologies * Ability to follow processes and plans * Working with the IT team to implement best practice * Excellent vendor/supplier management * Ability to communicate effectively with people across the business * Strong organisational skills * Strong management skills * Good analytical skills * Promote the company culture/values and a team environment You will form part of the Senior Leadership team and help shape the future of IT throughout the business. There is massive scope for the right person to make their mark and influence the strategic direction of IT & support. Big Red are recruiting for this role exclusively and interview dates are confirmed for the beginning of February. For more information please send your CV or call the office for an informal conversation. Application Support Manager / Software Support Manager Brownhills, Walsall GBP50,000 - GBP60,000 plus pension, health care, retail discounts etc. Key Words: Application Support Manager, Software support manager, Team leaf, Head of Support, Support Manager, Service Desk Manager, IT Manager, IT Support Manager, Service Support Manager, Service Desk Manager, ITIL, SLA, supplier management, supplier review, service improvement, continuous improvement, team leader,