Resource Controller

121 Jobs Limited
West Midlands
£9.21 - £9.67 per hour
16 Jan 2019
01 Feb 2019
Contract Type
Full Time

Our client is seeking a Resource Controller on an initial 2 Month contract with the possibility of an extension.

Working Hours:

Monday - Friday, 09:00 - 17:00 (40 Hours Per Week)

Job Purpose:

Responsible for providing excellent customer service and ensuring that all jobs are processed accurately and within agreed timescales

Main Duties and Responsibilities:

  • Distribute accurate data to the best placed operative to meet purpose
  • Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades / materials following repairs diagnosis
  • Ensure accurate information is received from operatives upon job completion
  • Ensure you meet expected performance requirements for taking incoming phone calls
  • Ensure all of the above is placed on the IT system and the IT system remains fit for purpose
  • Ensure all operatives are aware of any system or Health and Safety flag's and relevant Asbestos Information prior to accessing a property
  • Build ongoing relationships with team members, operatives to create a positive working environment
  • Act as a positive role model and be approachable to other team members
  • Take responsibility for you own personal development by identifying and addressing your own training needs
  • Implement and support any new practices which ensure the purpose of the service is met
  • Demonstrate adaptability in meeting specific customer needs
  • Act on any failure and waste within the system in accordance with the principles of work and feed this into any continual overall service improvement exercise
  • Demonstrate a positive attitude to Health and Safety and follow the right procedures and practices in place from the start
  • Ensure sufficient resource (operative, material) availability to allow the service to meet its purpose Page 2 of 3
  • Ensure all sub-contracted work is carried out to meet purpose of the service
  • Maximise the use of available resources
  • Identify and assist action on the system conditions which prevent the service meeting purpose 18. Measuring and examining the performance of the system against demand to meet purpose
  • Take responsibility and manage time and effectively to ensure deadlines are met
  • Take pro-active approach and reasonable care for the health and safety of themselves and others who may be affected by their activities at work, including occupants, visitors and members of the public
  • Report on any hazards or unsafe practices to Resource Controller Team Leader
  • Act in a professional manner at all times
  • Ensure protective clothing and Health and Safety equipment provided is used correctly and when required, in accordance with risk assessments
  • Maintain a working environment that is safe and without risk to health in accordance with the Unitas Safety, Health and Environment Management System
  • Ensure your business area is presented in a manner that reflects the Unitas image / value
  • Participate in performance reviews and undertake relevant training where necessary
  • Any other duties and responsibilities as may be determined after consultation between management and the post holder, having at all times full regard for the service area's competitiveness, efficiency and general viability
  • All duties and responsibilities should be carried out in accordance with agreed Unitas Policy and Procedures, having regard to Unitas's policy commitments to efficient service provision, promotion of Equal Opportunities and Diversity, Corporate Social Responsibility and good employee relations
  • Any other duties and responsibilities that may arise

Skills and Experience:

  • Proven administration / clerical experience
  • Working to deadlines / performance targets
  • Proven excellent and consistent communication skills often in demanding situations
  • Providing excellent customer service in a fast-paced work environment
  • Ability to set up / improve administration services and prioritise conflicting demands
  • Must be flexible and able to work as part of a team
  • Effective and consistent use of all communication tools available (phone, computer, face to face)
  • Excellent customer service awareness in all situations
  • Good IT skills Good organisational skills and the ability to prioritise
  • Ability to take the initiative in varying and demanding circumstances
  • Flexible approach to meet the needs of the business
  • Willing to adapt to change
  • Ability to be flexible with working hours and willing to work outside normal working hours
  • Willing to undertake training and development where appropriate

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases

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