Customer Service Manager

Recruiter
Get Recruited Ltd
Location
Stafford
Salary
£22000 - £25000/annum Excellent Benefits
Posted
16 Jan 2019
Closes
31 Jan 2019
Contract Type
Full Time
CUSTOMER SERVICE MANAGER

STAFFORD

UP TO £25,000 + Fantastic New Office + Great Benefits

THE OPPORTUNITY:

Get Recruited are working with a forward thinking and rapidly expanding company based in Stafford. Due to continued success they are now looking for a motivated and experienced Customer Service Manager to join their existing team

MAIN RESPONSIBILITIES

* Handling escalated customer queries and complaints, ensuring customers are satisfied with the service and solution they receive
* Liaise with colleagues and managers to ensure clients receive excellent service consistently
* Build strong relationships/rapport with customers
* Self-sufficiently managing an existing team of Customer Care Advisors
* Regularly reporting in to Directors to keep the rest of the business up to date with customer feedback
* Developing and implementing processes and procedures to keep the department as efficient and compliant as possible
* Manage the recruitment and training of new staff as the department continues to expand rapidly
* Regularly monitoring departmental success, SLA performance and KPIs to ensure consistent high quality service for customers

THE PERSON:

* Previous experience within a Managerial role within Customer Service/Customer Care
* Confident to review, develop and implement departmental processes
* Able to lead and drive the department by example
* Excellent communication and problem solving skills and the ability to adapt to various situations.

TO APPLY:

Please send your CV for immediate consideration and a confidential discussion about the available opportunity.

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