Business Analyst - (Must have ITIL)

Recruiter
Anonymous
Location
Warwickshire
Salary
Competitive
Posted
17 Jan 2019
Closes
14 Feb 2019
Contract Type
Permanent
Business Analyst - Must have ITIL qualification or experience

Coventry

(Initial 6 months)

Job brief

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks..

Responsibilities

* Process Mapping
* Gathering requirements
* Define configuration specifications and business analysis requirements
* Perform quality assurance
* Define reporting and alerting requirements
* Own and develop relationship with partners, working with them to optimize and enhance our integration
* Help design, document and maintain system processes
* Report on common sources of technical issues or questions and make recommendations to product team
* Communicate key insights and findings to product team
* Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Requirements

* ITIL essential
* Previous experience in Business / Systems Analysis or Quality Assurance
* Proven experience in eliciting requirements and testing
* Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
* Basic knowledge in generating process documentation
* Strong written and verbal communication skills including technical writing skills