Publications Assistant

Telford, Shropshire
Scale Points 6 - 9
17 Jan 2019
01 Feb 2019
Charity, General
Contract Type

Welcome to the Field Studies Council (FSC)

Publications Assistant with FSC Publications, Stafford Park, Telford

Imagine a role that offers you both unique opportunities and challenges; where you are an important part of an empowered team who strive to create a truly memorable experience for every individual who visits our FSC Locations and where you have the chance to demonstrate your passion to deliver the highest standards of customer service and care.  No matter what role you perform at the FSC, everyone can make a difference... if you want to join our successful Environmental Education Charity and you have what it takes to make a difference then we want to hear from you. 

Included in this pack is the key information relating to our Publications Assistant vacancy:

  • Job Description and Person Specification
  • Summary of the main terms and conditions for the post
  • Information about FSC and FSC Publications (also visit

How to apply:

For all recruitment information and relevant application forms please go to our vacancies web page at: 

To apply for this position please download and complete in full the NON-EDUCATION application form.  You must ensure that your application includes examples of how you have demonstrated skills, knowledge and experience in meeting the requirements of the post detailed in both the job description and person specification.

Send your completed application form to:  OR

Human Resources, FSC Head Office, Preston Montford, Montford Bridge, Shrewsbury, Shropshire SY4 1HW

Please note we do not accept CV’s without a completed application form.

The closing date for receipt of your completed application is 12 noon on Friday 1st February 2019

Interviews are scheduled to take place at FSC Publications, Telford on Friday 8th February 2019

Shortlisted applicants will be contacted by telephone and/or email.

If you have any queries regarding this vacancy please call Rebecca Farley-Brown on 01952 208910.  We look forward to receiving your application in due course.

Dr Rebecca Farley-Brown

Head of FSC Publications


Job Title:  Publications Assistant

FSC Grade: Team Member

Based at:  FSC Publications

Reports to: Head of FSC Publications

There is no line management responsibility associated with this post

Overall Job Purpose:  

Working as part of the Publications Team the post-holder will help in the smooth running of the busy Postal Sales area. This involves assisting with all stages of the sales process, from telephone queries, through to processing and packing of orders. The post-holder will also assist with stock management and the maintenance of a clean and tidy working environment.

This is essentially an active role and will require the job holder to be able to carry out duties associated with stock movement and packing, including manual handling.

Key responsibilities:

  • To be the main point of contact for incoming telephone calls, dealing with customers’ queries in a friendly, efficient and professional manner
  • Working with the other team members to ensure that all customer orders (online, telephone, post and fax) are processed within 2 working days
  • Accurately entering orders onto the Publications database
  • Ensuring agreed processes for credit card payments are followed
  • Overseeing customer order fulfilment: accurate order picking and secure packing of books and literature
  • Helping maintain our excellent working relationships with existing customers, and assisting with marketing to new customers
  • Compiling the results from the customer feedback questionnaire and reporting back to the Publications Team
  • Checking invoices from stationery suppliers and couriers
  • Reordering stationery to agreed stocking levels and checking prices for best value for money
  • Helping monitor stock levels and liaising with the Head of FSC Publications for reprints
  • Assisting with stock deliveries and the movement of stock within the building
  • Assisting with end of week banking, and liaising with the Head Office Finance team on debtor control
  • Undertaking some weekly cleaning and maintenance duties as directed


  • Complying with all relevant legislation / FSC Operating Codes of Practice (OCoPs) / FSC Health and Safety Handbook and FSC procedures
  • Acting as key holder – this will at times involve being responsible for unlocking or locking up the premises on a rota basis with other staff 
  • Delivering a high standard of customer service and customer care
  • Ensuring the highest standards of quality are achieved in all duties carried out
  • Working closely with other staff to ensure that appropriate levels of service are maintained during absences and periods of high workload
  • Maintaining professional standards at all times in accordance with FSC policies
  • Fulfilling your obligations under FSC’s Behaviour Partnership to ensure a happy, productive working environment
  • Attending staff meetings as well as FSC internal and external training as required, in order to share best practice and improve team and learning location performance, and participating fully in staff development activities (sometimes this may involve travel to other learning locations with the occasional overnight stay)
  • Driving:  We have a number of vehicles which you may be asked to drive.  To do so, you will need to be 21 years or over, have a full valid driving licence, to have been driving for at least two years, and undertake an internal assessment on commencement in the role
  • Undertaking any other duties that may reasonably be required to ensure the smooth and efficient running of the learning location

Key Expectations:

The expectations of every employee that we regard as essential include:

  • A positive and passionate work attitude
  • A desire to show pride in all aspects of their work
  • A flexible approach with a willingness to adapt to changes
  • An ability to work using your own initiative both independently and as a competent, effective team member
  • An ability to work under pressure and prioritise work to meet tight deadlines
  • Always treating others with courtesy, dignity and respect
  • A commitment and contribution to improving FSC’s environmental performance
  • A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

This job description should be seen as enabling rather than restrictive, and will be subject to regular review.

Date of Issue:  January 2019



Learning Location:  FSC PUBLICATIONS


How is this identified?


Minimum of 5 GCSEs or equivalent, to include English, or appropriate vocational experience - Application

Experience working in busy office or small business environment  - Application / interview

Experience of interacting with customers, especially by telephone and email - Application / Interview

Experience of working in a warehouse environment - Application / Interview

Full valid Driving Licence - Application

First aid qualification - Application


Proficient in the use of standard office software and technology e.g. word processing, databases, spreadsheets and outlook - Application/Interview


Excellent administrative skills, including good IT literacy - Application / Interview

Excellent accuracy and attention to detail in all aspects of work  - Application / interview

Excellent communication skills, both orally and in writing - Application / Interview

Professional and articulate telephone manner - Application/Interview

Ability to carry out duties involving lifting and carrying - Application/Interview

Highly organised with the ability to focus and stay on task in a busy environment or when working alone - Application/Interview


This is a permanent position.


FSC Grade:  Team Member

FSC Salary Grade:  Scale Points 6 - 9, actual pro-rata salary is £14,826 - £15,805 per annum (the full time equivalent salary is £16,945 - £18,063 per annum).  This equates to an hourly rate of £8.15 - £8.68.

The point of entry within the salary grade will be dependent upon qualifications and experience.  Further incremental progression within the grade will be subject to meeting required standards and satisfactory individual performance reviews. 

The salary is paid monthly in arrears by BACS transfer.  The salary scale is reviewed annually.

Hours of work:

The hours of work are 35 hours per week, which will normally be worked over five days, Monday to Friday, with a 30-minute unpaid lunch break each day.  The hours of work may vary depending on business need; equating to a total of 1820 hours of work annualised over a full year. Weekend / evening work may occasionally be required. The exact working pattern can be discussed at interview.

Annual & Bank Holidays:             

The holiday year runs from 1 January to 31 December each year. You will accrue an entitlement to paid annual holidays equivalent to 5.6 working weeks during a complete holiday year.  This entitlement includes the Public/Bank holidays or substitute days (as defined in FSC’s Employee Handbook) when they fall on a contractual or scheduled day of work.  Part time workers will receive a pro-rata of the entitlement. For anyone who joins part way through the year they will receive a pro-rata entitlement of the 28 days. 

In addition to the above, we recognise and reward staff loyalty by awarding additional paid leave days, based on length of service, up to a maximum cumulative total of 5 additional days paid leave (pro rata for part time).


The post-holder will be eligible to join one of FSC’s Pension Schemes.


During periods of certified sickness the post-holder will be eligible to receive sick pay in accordance with FSC’s sickness absence procedures.  The payment of sick pay is subject to compliance with FSC’s rules for the notification and verification of sickness absence, details of which will be provided to the successful applicant upon commencement of employment.

Additional Employee Benefits:

These include an Employee Assistance Programme, Life Assurance* and Health Cash Plan with Westfield Health* (*exclusions apply).  Further details are given on appointment, as applicable, or are available by contacting Human Resources at FSC Head Office on 01743 852119.

Probationary Period:

This post has a three month probationary period, during which your suitability for the post will be assessed.

Post Classification / Criminal Records Check Requirements:

This post has been classified as Category C (as defined in the FSC Code of Conduct) which means it is not exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).  No criminal records check is currently required, however, the post holder must still meet the acceptance criteria as defined in the FSC Code of Conduct.


Field Studies Council (FSC) is an environmental education charity providing informative and enjoyable opportunities for people of all ages and abilities to discover, explore, and understand the environment. 


Our Mission is to bring environmental understanding to all.

Our Vision is inspiring environmental understanding through first-hand experience

What we believe -

FSC believes that the more we understand about, and take inspiration from, the world around us the more we can appreciate its needs and protect its diversity and beauty for future generations.  In all we do, we are committed to:

  • Delivering first hand experiences.  FSC uses the environment to inspire. Taking in its sights, sounds and smells has the ability to motivate, deepen knowledge and broaden horizons.
  • Providing opportunities for everyone.  FSC strives to provide opportunities for everyone, regardless of age, ability or background.
  • Sustainability for the future.  A commitment to the environment is at the heart of everything FSC does:  how we run the charity, what people learn on our courses and through our publications.
  • A caring attitude.  From the way we treat our customers, our staff, the environments we work in and the feel of our locations, FSC demonstrates a personal approach with great care taken in everything we do.

What we do -

For more than 70 years, FSC has touched the hearts and minds of people of all ages through courses at our network of learning locations, work overseas and the production of resources.  Each year over 140,000 people experience FSC, many through a visit to one of our learning locations:

  • Learning outside the classroom experiences with their school, college or university
  • Professional training courses for environmentalists and teachers
  • Natural history courses
  • Identification guides and free resources
  • Funded projects, both in the UK and abroad
  • Art courses
  • Family holidays
  • Campaigns for the right to outdoor learning and fieldwork

Some of the FSC’s proudest moments have arrived when trying to reach those who would not be able to have an FSC experience without some help.  Thanks to FSC members and donations from individuals and Trust Funds, each year we are able to provide support for over 1000 young people who otherwise would not be able to take part. 

Despite all that we have achieved so far, we hope to provide even more opportunities for people of all ages and abilities to discover, explore and understand the natural world.  However, as an Investors in People charity, we realise we cannot achieve this without staff that have a real passion for the work of the charity and a pride in their role within it.  Every role in the charity is vital to delivering its mission and vision – if this inspires you and you meet the requirements of the post we would love to hear from you.

For more information, please also visit

FSC Publications

FSC Publications, based in Telford, has been publishing environmental titles for over 40 years. From early days publishing field papers related to the FSC's field centres, FSC Publications now has a range of over 150 identification guides as well as over 300 journal papers online. Our field guides aim to make identification straightforward. They include the renowned AIDGAP series of keys – which are all field-tested before publication – as well as the popular, colourful range of fold-out charts.  As well as developing and publishing new resources the Unit runs a mail order service, selling over 120,000 publications annually, to customers both in the UK and overseas.

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