Senior Service Advisor

Recruiter
Spear Recruitment
Location
Shrewsbury
Salary
30000.00 GBP Annual + 00
Posted
16 Jan 2019
Closes
31 Jan 2019
Sector
Charity
Contract Type
Permanent

Senior Service Advisor

Location: Shrewsbury

Salary: GBP25,000 to GBP30,000

Our client, a car dealership based in Shrewsbury, is currently looking to recruit a Senior Service Advisor to join their existing team

Key Job Areas

  • Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
  • Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly
  • Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
  • Encourage the sale of genuine parts and accessories whenever possible
  • Agree vehicle delivery/collection or loan car arrangements
  • Co-ordinate workshop activity to deliver agreed work
  • Invoice customer on completion of work
  • Update customer database to maintain accurate records of work carried out to aid future prospecting
  • Work with colleagues and other teams across the centre to provide a seamless service to customers

Person Specification:

The successful candidate for this role should:

  • Must Have Excellent Customer Service Skills
  • You must have solid Service Advisor experience
  • Be able to demonstrate excellent levels of customer service
  • Have excellent planning and organisational skills
  • Possess a full UK driving licence

This vacancy is being managed by Ed Hatt at Spear Recruitment Ltd.

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

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