Customer Service Advisor

Secure Trust Bank Ltd
From £17,250 to £21,000 per annum plus benefits
15 Jan 2019
23 Jan 2019
Contract Type
Full Time

We know that our people are our biggest investment and to every single one of our customers, our Customer Service Advisors are so much more than a friendly voice on the phone.

Due to ambitious growth plans we are seeking experienced Customer Service Advisors to join our award winning Deposits Banking Team.

As 'Best Savings Provider for 2016' our colleagues provide excellent service to our customers, offering support and guidance through their journey from account opening to acquisition and continue to provide service excellence during their time as our customer.

The role

As a Customer Advisor you will work within our contact centre and work with our customers to help them with their banking needs, carrying out day to day transactions and providing excellent customer outcomes at all times.

You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.

What you will bring

Experience within a Financial Services organisation would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in customer service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do.

If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.

The benefits

At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks.

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

The detail

Our opening hours are Monday to Friday 8.30am - 7.00pm and Saturday 9.00am to 1.00pm. You will be required to work a total of 148 hours over a four week period.

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